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Guide visible but no video

Tips on restarting your modem or digital box to restore channels

If the onscreen guide appears, but the screen is otherwise black, first
try changing the channel
.

If you find that all channels are black after changing the channel, you can restart your equipment as described below. It is important to reboot the equipment in a specific order.

  1. Once it is back online, find your PVR
    Pro Tip
    : Your PVR will be the biggest digital box in your home!

  2. Disconnect the power cord from the back of the box
    hello

  3. Wait 2 minutes

  4. Reconnect the power cord to the back of your digital box

  5. The digital box will be ready when both the
    Link
    and
    Power
    lights are on
    hello

  6. Ensure you are able to watch Live TV and that your recordings are available

  7. Move on to any other digital boxes in the home and repeat steps 3 - 7

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