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Move your TELUS Business services to a new address

How to transfer TELUS Business services to a new location

Moving is stressful. We want to make moving your TELUS Business services as painless as possible.

To learn more about how to move your services, visit:
https://www.telus.com/support/move-your-home

Book by phone

Contact Us
 to book an appointment.

Have this information ready when you call

  • TELUS account number

  • Contact number during your move

  • Full address of where you’re moving from and to. For rural addresses, please supply the rural civic or legal land description and/or the lot block and plan

  • Preferred disconnection and connection dates

Additional information

  • If your location is in an tower or other shared commercial space, arrange to give our technicians access to the telephone room on moving day

  • If you are subscribed to Optik TV, place your TV(s) in the location you would like them to be connected

  • Ideally, bring all cables and TELUS equipment with you to the new address

  • If you are an existing TELUS Fibre customer, do not remove the white fibre equipment box installed when we connected your office to fibre

  • Save any important voicemail messages

  • Someone over the age of 18 must be present during the entire move

  • On the installation date we will call to confirm your appointment

  • If you added new TELUS Business services, your may appear larger than normal because it will include more than one month of services

Return your equipment

Upon cancelling TELUS Optik TV, Satellite TV or Internet, you need to return your rental equipment by following these steps:

  1. Contact TELUS
     to change or cancel the rental equipment.

  2. If your billing address is different to the service address where you would like the return instructions to be delivered, please inform the representative.

  3. You will receive return instructions and a postage-paid return waybill within one to three business days.

  4. Once you have received the return waybill from TELUS, securely pack the equipment in a box of your choice. Don’t forget to include accessories, such as remotes and cables.
    Important
    : Please securely pack your return devices, stuffing empty space with paper or other packing material to prevent damage to the equipment during transit.

  5. Once your box is packed, affix the TELUS-supplied return waybill to the box. This step is important because:

    • The TELUS waybill is linked to your account. It helps us verify that you returned the equipment to us, in order to avoid charges for unreturned equipment.

    • Postage cost will be billed to TELUS (there is no cost to you).

  6. Just in case we can’t link the waybill to your account, please also include the first page of your TELUS Business bill in the box, or provide the following information:

    • First and last name of the account contact

    • Billing address on the account

    • Telephone number associated with the account

    • Your Business account number

  7. Drop the package off at a Canada Post outlet of your choice. With the waybill, there will be no shipping cost. To find a convenient Canada Post outlet near you, visit
    canadapost.ca
    .

  8. Please keep your copy of the waybill for reference and for tracking purposes.

Notes
:

  • If you have not receive the return waybill within 5 business days, please call us at 310-2255.

  • If your rental equipment is not received within 28 days from cancellation, the equipment replacement charges will be applied to your bill. The charges will be credited back when the equipment is returned

Cancelling your service

We’ll mail a kit with instructions on returning equipment to your billing address.

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