Modify Screening, Greeting & Hold Music

How to edit User Greeting, Connecting Message, Hold Music, Call Screening and Audio While Connecting settings.

Configure User Greeting settings

Select
Screening, Greeting & Hold Music
Select
User Greeting
> Select
Enable
- Otherwise, deselect the Enable checkbox to disable this feature instead, then go to Step 10
Select
Edit
Select
Set Greeting
> Select the drop down menu > Select
Custom
- Otherwise, select
  Default
  to use the TELUS Business Connect default greeting
Select your desired method to record and follow the Voice Manager instructions
To upload a .wav or .mp3 file, select
Importing
Select
Browse
> Select the .mp3 or .wav file to upload
- Note the following recommended audio formats:
  CCITT u Law (G711a), 8kHz, 8 bit, mono
  PCM, 8kHz, 16 bit, mono
Select the
Play button
to preview the uploaded audio
Select the
Re-record button
to upload a different file > Select
Done
Select
Save

Configure Connecting Message settings

Select
Screening, Greeting & Hold Music
Select
Connection Message
> Select
Enable
- Otherwise, deselect the Enable checkbox to disable this feature instead, then go to Step 10
Select
Edit
Select
Set Greeting
> Select the drop down menu > Select
Custom
- Otherwise, select
  Default
  to use the TELUS Business Connect default greeting
Select your desired method to record and follow the Voice Manager instructions
To upload a .wav or .mp3 file, select
Importing
Select
Browse
> Select the .mp3 or .wav file to upload
- Note the following recommended audio formats:
  CCITT u Law (G711a), 8kHz, 8 bit, mono
  PCM, 8kHz, 16 bit, mono
Select the
Play button
to preview the uploaded audio
Select the
Re-record button
to upload a different file > Select
Done
Select
Save

Configure Hold Music settings

Select
Screening, Greeting & Hold Music
Select
Hold Music
> Select
Enable
- Otherwise, deselect the Enable checkbox to disable this feature instead, then go to Step 8
Select
Edit
Select
Set Greeting
> Select the drop down > Select
Custom
- Otherwise, select
  Default
  to use the TELUS Business Connect default greeting
Select
Browse
> Select the .mp3 or .wav file to upload
- Note the following recommended audio formats:
  CCITT u Law (G711a), 8kHz, 8 bit, mono
  PCM, 8kHz, 16 bit, mono
Use the
Play button
to preview the uploaded audio
- Select the
  Re-record button
  to upload a different file
Select
Done
Select
Save

Configure Call Screening settings

Configure Audio While Connecting settings

Note
: If this feature is disabled, there will be silence while callers are waiting for the call to connect. It is highly suggested to leave this option enabled.

Select
Screening, Greeting & Hold Music
Select
Audio While Connecting
> Select
Enable
- Otherwise, deselect the Enable checkbox to disable this feature instead, then go to Step 8
Select
Edit
Select
Set Audio
> Select your preferred audio
- If you selected
  Ring Tones
  : select
  Done
  , continue to Step 8
- If you selected
  Music
  : select the
  Select Music
  drop down box > Select your preferred audio > Select
  Done
  , continue to Step 8
- If you selected
  Custom
  : continue to Step 5
Select
Browse
> Select the .mp3 or .wav file to upload
- Note the following recommended audio formats:
  CCITT u Law (G711a), 8kHz, 8 bit, mono
  PCM, 8kHz, 16 bit, mono
Use the
Play button
to preview the uploaded audio
1. Select the
  Re-record button
  to upload a different file
Select
Done
Select
Save

Did this article solve your problem?

Yes

Modify Screening, Greeting & Hold Music

Configure User Greeting settings

Configure Connecting Message settings

Configure Hold Music settings

Configure Call Screening settings

Configure Audio While Connecting settings

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