How to edit User Greeting, Connecting Message, Hold Music, Call Screening and Audio While Connecting settings.
Configure User Greeting settings
Select
Screening, Greeting & Hold Music
Select
User Greeting
> Select
Enable
Otherwise, deselect the Enable checkbox to disable this feature instead, then go to Step 10
Select
Edit
Select
Set Greeting
> Select the drop down menu > Select
Custom
Otherwise, select
Default
to use the TELUS Business Connect default greeting
Select your desired method to record and follow the Voice Manager instructions
To upload a .wav or .mp3 file, select
Importing
Select
Browse
> Select the .mp3 or .wav file to upload
Note the following recommended audio formats:
CCITT u Law (G711a), 8kHz, 8 bit, mono
PCM, 8kHz, 16 bit, mono
Select the
Play button
to preview the uploaded audio
Select the
Re-record button
to upload a different file > Select
Done
Select
Save
Configure Connecting Message settings
Select
Screening, Greeting & Hold Music
Select
Connection Message
> Select
Enable
Otherwise, deselect the Enable checkbox to disable this feature instead, then go to Step 10
Select
Edit
Select
Set Greeting
> Select the drop down menu > Select
Custom
Otherwise, select
Default
to use the TELUS Business Connect default greeting
Select your desired method to record and follow the Voice Manager instructions
To upload a .wav or .mp3 file, select
Importing
Select
Browse
> Select the .mp3 or .wav file to upload
Note the following recommended audio formats:
CCITT u Law (G711a), 8kHz, 8 bit, mono
PCM, 8kHz, 16 bit, mono
Select the
Play button
to preview the uploaded audio
Select the
Re-record button
to upload a different file > Select
Done
Select
Save
Configure Hold Music settings
Select
Screening, Greeting & Hold Music
Select
Hold Music
> Select
Enable
Otherwise, deselect the Enable checkbox to disable this feature instead, then go to Step 8
Select
Edit
Select
Set Greeting
> Select the drop down > Select
Custom
Otherwise, select
Default
to use the TELUS Business Connect default greeting
Select
Browse
> Select the .mp3 or .wav file to upload
Note the following recommended audio formats:
CCITT u Law (G711a), 8kHz, 8 bit, mono
PCM, 8kHz, 16 bit, mono
Use the
Play button
to preview the uploaded audio
Select the
Re-record button
to upload a different file
Select
Done
Select
Save
Configure Call Screening settings
Select
Screening, Greeting & Hold Music
Select
Call Screening
> select
Enable
Otherwise, deselect the Enable checkbox to disable this feature instead, then go to Step 5
Select
Edit
Select your preferred option > Select
Done
Select
Save
Configure Audio While Connecting settings
Note
: If this feature is disabled, there will be silence while callers are waiting for the call to connect. It is highly suggested to leave this option enabled.
Select
Screening, Greeting & Hold Music
Select
Audio While Connecting
> Select
Enable
Otherwise, deselect the Enable checkbox to disable this feature instead, then go to Step 8
Select
Edit
Select
Set Audio
> Select your preferred audio
If you selected
Ring Tones
: select
Done
, continue to Step 8
If you selected
Music
: select the
Select Music
drop down box > Select your preferred audio > Select