Troubleshooting for TELUS Business customers: Internet light is red/orange (Actiontec T3200M)

All of the devices at work cannot connect to the Internet.

Try the following steps:

  1. If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes,
    restart your modem

  2. If restarting your modem does not rectify the issue,
    reset your modem
    :

    • With a pin or a needle, press the
      Reset
      button on the back of the modem for 30 seconds or until the lights on the front of the modem turn off

Resetting your modem will remove your customized Wi-Fi network name and password. You will have to reconnect devices to the
default network
or
reset your network name and password
.

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs
contact us
in order for us to find and fix the root cause of your problem.

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