Skip to content
Skip to search
Small & Medium Business
Agriculture & Consumer Goods
Internet & TV
Cart has 0 items
Troubleshooting for TELUS Business customers: Internet light is red/orange (Actiontec T3200M)
All of the devices at work cannot connect to the Internet.
Try the following steps:
If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes,
restart your modem
If restarting your modem does not rectify the issue,
reset your modem
With a pin or a needle, press the
button on the back of the modem for 30 seconds or until the lights on the front of the modem turn off
Resetting your modem will remove your customized Wi-Fi network name and password. You will have to reconnect devices to the
reset your network name and password
: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs
in order for us to find and fix the root cause of your problem.
Did this article solve your problem?
Troubleshooting for TELUS Business customers: Experiencing slow internet speeds (Wired connection)
How to troubleshoot slow internet speeds with a wired connection
Retrieving your Wi-Fi password (T3200M) for TELUS Business customers
What to do if you’ve forgotten your Business Wi-Fi network username or password
Optimize your TELUS Business Wi-Fi
Get the most from your TELUS Business Wi-Fi
Resetting an Actiontec T1200H or T2200H modem for TELUS Business customers
How to reset an Actiontec modem to original factory settings
Troubleshooting for TELUS Business customers: Power light is red (Actiontec V1000H/V2000H)
All of my devices at work cannot connect to the Internet.
Learn about accessibility at TELUS