Internet light is off (Actiontec T3200M)

All my devices cannot connect to the internet

Try the following steps:

Pro tip
: Ensure your power supply is firmly connected to your modem

Check your modem is at the same location where your TELUS technician installed it
- If it has been moved, put it back in its original location
Check your modem is set up correctly and looks like this:
1) Power 2) WAN port 3) LAN ports
Pro Tip
: Check whether DSL or WAN light are on (only one should be). If both are on, remove the cable from the WAN port.
Restart your modem
Check there are no
service outages
in your area

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs contact us
 in order for us to find and fix the root cause of your problem.