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Internet light is off (Actiontec T3200M)
All my devices cannot connect to the internet
Try the following steps:
Ensure your power supply is firmly connected to your modem
Check your modem is at the same location where your TELUS technician installed it
If it has been moved, put it back in its original location
Check your modem is set up correctly and looks like this:
1) Power 2) WAN port 3) LAN ports
Check whether DSL or WAN light are on (only one should be). If both are on, remove the cable from the WAN port.
Restart your modem
Check there are no
in your area
: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs
in order for us to find and fix the root cause of your problem.
Did this article solve your problem?
Experiencing slow speeds (Wi-Fi connection)
How to troubleshoot TELUS Wi-Fi problems, such as slow Internet speeds.
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Troubleshooting tips to solve issues with your Boost Wi-Fi
Troubleshoot: Boost Wi-Fi (Actiontec T1200H/T2200H)
Troubleshoot your Boost Wi-Fi when using an Actiontec T1200H or T2200H modem
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Troubleshoot your Boost Wi-Fi when using an Actiontec V1000H or V2000H modem
Troubleshoot: Boost Wi-Fi (ZyXEL VSG-1432)
Troubleshoot your Boost Wi-Fi when using a ZyXEL VSG-1432 modem
Learn about accessibility at TELUS