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Troubleshooting for TELUS Business customers: Internet and Wi-Fi lights are on (Actiontec V1000H/V2000H)

When both the Internet and Wi-Fi lights are on, your modem is operating normally.

Your modem is operating normally when both lights are on. Try the following steps:

  1. Check other devices in the building are not transferring large files and consuming your bandwidth.

  2. Turn off devices not in use to prevent them from using up all the bandwidth.

  3. Restart your device.

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs
contact us
 in order for us to find and fix the root cause of your problem.

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