How to use Partitions

Instructions for using partitions on TELUS Secure Business

What is a partition?

A partition refers to a sectioned-off division of an alarm system that can be operated independently from the rest of the system. On a partitioned system, only the zones associated with the partition will be affected. 

For example, if you set up your warehouse (Partition2) as a separate partition from your business (Partition1), you can selectively arm and disarm each partition at will. Alternatively, if both your partitions are armed and you choose to disarm Partition1, your basement will remain armed and protected until you choose to disarm it.

Prerequisites
:

All partitions must be located at the same address
Up to a maximum of 4 partitions can be created
Panel must be on firmware 2.3.0 or above

How do I get set up with partitions?

Please contact TELUS
 
for more information on getting set up with partitions.

Add a user to a partition

Follow these steps to create a user with a unique access code for a specific partition:

Log into your TELUS Secure Business
web portal
on your desktop computer and select
Users
Select the
Add user
option
Once you complete the user information fields, select the lock symbol under
Access points
Select the partition(s) the new user should have access to and insert their unique access code. Modify the schedule options as required
Select
Save
when complete

Note
: If you are disabling the Partitions feature from your panel, please ensure you update all users and their permissions first.

If the Partitions feature is disabled, a user belonging to Partition2 who is not removed from the system will now also have access to your Primary Partition. If this is not your intention, please ensure you remove the user from the panel prior to disabling the Partitions feature.

Add/edit a mobile app user for a unique partition

Log into your TELUS Secure Business
web portal
on your desktop computer and select
Users
From the Users screen, select
Manage logins
Select
Add a login
Enter the login information for the new user. Select
Save
when complete
You will be automatically redirected to the
Manage login permissions
page. Scroll down and select
Limited device access
Select the
Remote Arming
checkbox, then select the partitions this new user will have access to
Select
Save
when complete

Change the name of your partition

To change the name of your partition, log into your TELUS Secure Business
web portal
on your desktop computer and select the partitions box
Select the configure systems symbol for the partition you would like to change the name for
In the
System Settings
pop-up, enter the new partition name. Select the
X
symbol when complete. The pop-up will then display as
Saved
Your new partition name is now changed

Customize your partition’s sound settings

All partitions will have the Global Fire Siren, Global Intrusion Sounds and Sirens and Global Auxiliary sirens settings On
. The Global Chimes and Voices setting is defaulted to Off
.

Below are examples of each siren:

Partition sound setting	Default setting	Example
Global Fire Siren	On	Occurs if a fire alarm is detected in a specific partition
Global Intrusion Sounds and Sirens	On	Occurs if an intrusion from a break-in is detected in a specific partition
Global Auxiliary Sirens	On	Occurs if the auxiliary panic is triggered in a specific partition (e.g. medical emergency)
Global Chimes and Voices	Off	If enabled, all chimes and voices from each partitions will be heard in all partitions

To change the Global Chimes and Voices setting from the panel, follow these steps:

Select
Settings
Select
Advanced settings
Select
Sound
Scroll down to find the
Partition sounds
section. Select or deselect the
Global Chimes and Voices
checkbox to suit your preferences

You can also contact TELUS
 to change your sound settings to your preferences with the help of an agent.

Arm your partitions with Global Arming

To arm all of your partitions using one action, use the Global Arming
 feature.

Note
: You can only arm the partitions you have user access to. For example, if you want to arm all the partitions in your business, your user profile must have access to each partition.

Select the security screen
Select the partitions you would like to arm. Choose
Select all partitions
if you want to arm all partitions. Then, select
Arm stay
or
Arm away
to arm your business