How to manage your account online

Learn how to manage your TELUS Business account quickly and easily online. Pay your bills, check your data, manage your services and get help around the clock.

My TELUS	TELUS Assist	Business Support Requests	Business Support Articles
Pay and view your bill, change your plan, check your data, manage your services, and more online.	Our 24/7 virtual assistant that helps answer your questions in an instant.	Submit and manage service requests for help with account changes and technical support.	Browse over 800 support articles and find answers to the most commonly asked questions.

My TELUS

TELUS Assist

Business Support Requests

Business Support Articles

Pay and view your bill, change your plan, check your data, manage your services, and more online.

Our 24/7 virtual assistant that helps answer your questions in an instant.

Submit and manage service requests for help with account changes and technical support.

Browse over 800 support articles and find answers to the most commonly asked questions.

Here are the different ways you can self-serve quickly and easily online. Simply select the following links to access how-to instructions directly:

Note:
 Items marked with ☚ are 'Self-Serve only'. These are only available online and are no longer supported via phone or chat.

Billing and Payments

	Available on My TELUS	Available on My TELUS App	Available on TELUS Assist
View and download your electronic bill	✔ Mobility only	✔ Mobility only
Manage your bill notifications	✔ Mobility only
Make a payment ☚	✔ Mobility only	✔ Mobility only
Setup and manage your pre-authorized payments	✔ Mobility only	✔ Mobility only
Report a payment	✔ Mobility only	✔ Mobility only	✔
Make a payment arrangement	✔ Mobility only	✔ Mobility only	✔
View your payment history	✔ Mobility only	✔ Mobility only

Available on My TELUS

Available on My TELUS App

Available on TELUS Assist

Available on Business Support Requests

View and download your electronic bill

✔

Mobility only

✔

Mobility only

Manage your bill notifications

✔

Mobility only

Make a payment ☚

✔

Mobility only

✔

Mobility only

Setup and manage your pre-authorized payments

✔

Mobility only

✔

Mobility only

Report a payment

✔

Mobility only

✔

Mobility only

✔

Make a payment arrangement

✔

Mobility only

✔

Mobility only

✔

View your payment history

✔

Mobility only

✔

Mobility only

Bill Analyzer

Account Changes

	Available on My TELUS	Available on My TELUS App	Available on TELUS Assist	Available on Business Support Requests
Change your TELUS account PIN ☚	✔ Mobility only	✔
Reset your My TELUS log in password ☚	✔	✔	✔
Use a login link to My TELUS	✔		✔
Change My TELUS login email address	✔	✔
Reset voicemail password	✔ Mobility only
Change your billing address	✔	✔
Change subscriber user names	✔ Mobility only
Registering new users on My TELUS	✔	✔
Add or link services and accounts	✔	✔
Transfer business ownership			✔	✔
Make a legal name change				✔
View your service agreement	✔	✔
Cancel an account or service				✔

Available on My TELUS

Available on My TELUS App

Available on TELUS Assist

Available on Business Support Requests

Change your TELUS account PIN ☚

✔

Mobility only

✔

Reset your My TELUS log in password ☚

✔

Use a login link to My TELUS

✔

Change My TELUS login email address

✔

Reset voicemail password

✔

Mobility only

Change your billing address

✔

Change subscriber user names

✔

Mobility only

Registering new users on My TELUS

✔

Add or link services and accounts

✔

Transfer business ownership

✔

Make a legal name change

✔

View your service agreement

✔

Cancel an account or service

✔

Mobility

	Available on My TELUS	Available on My TELUS App	Available on TELUS Assist
Set up data notification and blocks	✔	✔
Manage your data using toggles ☚	✔	✔	✔
Add Fast Passes and data top-ups	✔	✔	✔
Change your add-on features ☚	✔
Change your rate plan	✔
View airtime and text message usage	✔	✔
Check your device balance	✔	✔	✔
Change your SIM card ☚	✔	✔
Suspend lost or stolen device	✔
Change your phone number	✔	✔
Add/Manage Call Control	✔	✔
Enable coverage while travelling	✔	✔	✔
Device repair			✔