You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.

Fixing iMessage problems for TELUS Business customers

Fix your iMessage problems in two easy steps

Follow these two easy steps to fix your iMessage problems:

Step 1: Enable "Send as SMS"

Did you know that using iMessage to send texts, pictures and videos to other Apple devices uses your data? If you’re not connected to your Wi-Fi and don’t have a data plan, sending iMessages to other Apple devices means you will incur pay-per-use data charges.

To avoid extra data charges, you can enable the “Send as SMS” feature. This feature allows you to send iMessages as an SMS when data is unavailable.

Here's how to turn on this feature:

  1. Head to
    Settings
    . Select
    Messages

  2. Slide the
    Send as SMS
    toggle to ON

Or, you can simply add a data plan without having to worry about overage charges. From
My TELUS
, you can view your data usage in real-time to avoid going over your data.

Step 2: Reset all settings

In some cases, you may fix your iMessage problems by resetting
All Settings
:

  1. Go to
    Settings
    on your iPhone

  2. Select
    General

  3. Select
    Reset

  4. Select the
    Reset All Settings
    option

This option keeps your apps and data but resets personal preferences (such as custom wall paper) and network settings (including Wi-Fi passwords).

Did this article solve your problem?

Yes
No

Related articles

This Privacy Statement describes how TELUS collects, uses, and discloses your personal information when you use the TELUS Business Connect Mobile App.

Learn about accessibility at TELUS