Favourite numbers on your mobile device

How to manage or change your ten Favourite Numbers using My Account

With our
Favourite Numbers
feature you can choose up to 10 Canadian phone numbers on any network to which you can make or receive unlimited calls and text messages.

Manage your Favourite Numbers

  1. Log in to your
    TELUS account
    . Register if you don't have one

  2. Select
    Mobility plans & devices
    and select
    Favourite numbers

  3. Add or make changes to your current numbers

: The following cannot be selected as Favourite Numbers:

  • Your TELUS mobile number

  • Your voice mail retrieval number

  • Toll-free numbers

  • 1-900 numbers

  • Canadian long-distance numbers, unless your Favourite Numbers service is Nationwide

Favourite Numbers and your account

  • When you add phone numbers to an empty Favourite Numbers list the new list is effective immediately

  • If you modify an existing Favourite Numbers list the new list becomes effective within 24 hours

  • If you have already modified an existing Favourite Numbers list during your billing cycle, further modifications will go into effect at the start of your next billing cycle

To check when your previous changes took effect:

  1. Select the

  2. Select
    Transaction history

Your favourite number list changes and effective dates will display.

Did this article solve your problem?


Related articles

Web access for voicemail explained

How to use My TELUS to set up web access for voicemail

Trade-In and Bring-It-Back device returns

Learn how to get an exclusive bill credit by trading in or returning your existing device

Activate data on your Android device

Activate data on your Android device

Activate data on iPhone or iPad

How to set up and activate data on your Apple device

Set up mobile voicemail

Instructions for setting up voicemail on your mobile device

Learn about accessibility at TELUS