How to escalate your existing concern

Contact information for TELUS Management Team to escalate issues and concerns

We’re deeply motivated to do what’s best for our TELUS Business customers by ensuring that your concerns are addressed.

When to escalate your concern

If your matter is concerning an outage or requires urgent support:

Complete our Escalation Contact Form
 and a TELUS Management Team member will contact you to resolve your concern.

Business Mobility number:
- 1-866-558-2273 or dial *611 on your TELUS device
- Mon - Fri: 9am - 6pm (local time)
Business Wireline number:
- 1-800-361-3311
- Mon - Fri: 8am - 5pm (PST)

You’ll be directed to our automated messaging system. Please say “
speak with an agent
"
You will be prompted for more information. Please indicate the reason for your call such as "
mobility issue
" or "
billing issue
"
From there you will be placed in the appropriate queue to speak with a team member
Once connected to the team member, you can let them know that you have an unresolved issue, and ask to speak to the escalations team

For personal service escalations (mobility and home) please visit this page: https://www.telus.com/support/article/resolve-a-concern

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