Directory Assistance Changes
Learn more about updates on TELUS’s Directory Assistance service
Directory Assistance Call Completion - November 10, 2023
- This change will only affect caller Using Directory Assistance (e.g. 411).
- The option for Directory Assistance will not longer be available.
- Customers will need to dial the number received, from Directory Assistance, to complete the call.
- The option for Directory Assistance Call Completion will no longer be available.
Alternate Billing No Longer Available – July 31, 2023
Customers will no longer have the option to opt for alternate billing effective July 31, 2023:
- Customers have had the option to bill directory assistance charges to a third number or calling card instead of the calling from number
- The service has been moved to a new platform that does not allow us to continue to offer this option/feature
Directory Assistance Rate Change – April 6, 2023
Customer will be charged for each service utilized effective April 6, 2023:
- If customer uses Local or Long Distance Directory assistance and Directory Address Information on the same call, 2 charges will be applied
- Customers are charged per request, even if the listing is not found
- Automated Directory Assistance Call Completion (local or long distance) is no charge, however if used for a Long Distance number, Long Distance charges will apply
Directory Assistance Type | Rates per listing request |
|---|---|
Local or Long Distance Directory Assistance
| $ 3.50
|
Directory Address Information
| $ 3.50
|
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