Directory Assistance Changes

This change will only affect caller Using Directory Assistance (e.g. 411).

The option for Directory Assistance will not longer be available.

Customers will need to dial the number received, from Directory Assistance, to complete the call.

The option for Directory Assistance Call Completion will no longer be available.

Customers have had the option to bill directory assistance charges to a third number or calling card instead of the calling from number

The service has been moved to a new platform that does not allow us to continue to offer this option/feature.

If customer uses Local or Long Distance Directory assistance and Directory Address Information on the same call, 2 charges will be applied

Customers are charged per request, even if the listing is not found

Automated Directory Assistance Call Completion (local or long distance) is no charge, however if used for a Long Distance number, Long Distance charges will apply.