You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.

Create a Call Queue

Queues can be used to have multiple users receive calls directed to specific locations or departments. You must have admin access in order to create a call queue.

  2. Select
    Phone System
    >
    Groups
    >
    Call Queue

  3. Select
    + New Call Queue

  4. Enter the requested information:
    Queue Name
    ,
    Extension Number
    ,
    etc
    . > select
    Next

  5. Create a
    Voicemail Pin
    and assign a
    Manager
    > select
    Next

  6. Add
    members
    > select
    Done
    .

NOTE
: When using a call queue, users can only receive one call at a time.

Did this article solve your problem?

Yes
No

Related articles

As admin, you can change the greeting that is heard when calling the main number of your TELUS Business Connect Office Phone system.

See key elements of your Mobility bill and learn what you need to know at a glance

Find step-by-step video instructions, helpful tips and important things to know about installing your TELUS Secure Business Control Panel.

Information on adding new devices to your TELUS Secure Business system

See the status of a specific Door and Window or Motion sensor on your system status or event history.

Learn about accessibility at TELUS
function assign() { [native code] }