An escalation plan is the step-by-step procedure the Monitoring Centre follows for an asset. Here are some details regarding the different elements in an escalation plan:
This is the interval length for the Safety Timer. App-users need to check in periodically throughout their shift to ensure that they are safe and not in danger. By default, this timer is set to a 2-hour interval but may be increased up to a maximum 24-hour period.
This is the default time that will be set for the shift of an asset. This timer runs in the background, ensuring that workers are properly ending their monitoring sessions when their shift concludes. By default, this is set to 8-hours, but an app-user may edit this up to a maximum 24-hour period.
Check-In Distance & Motion Timer
The check-in distance is the range interval that will trigger a positional check-in. If a user travels a further distance than this interval within a 5-minute period, an automatic positional check-in will be registered. As driving is a dangerous activity, there is a shorter motion timer that will activate once an app user has begun driving.
Escalation Contacts & their Permissions
An escalation contact is the individual that will be contacted by the monitoring centre once and escalation has been triggered. You can include as many escalation contacts as required.
Note:
Once an escalation plan has been changed, a new version is automatically created. All users must be re-assigned to the new version of the updated plan for the changes to take effect. You have the option to assign individually or in bulk to multiple users.