Getting to Know Control Centre - Basic Features and Terminology
Get to know the basic terminology and features of Control Centre, the TELUS Connected Worker web portal for managers and supervisors.
What are Assets?
Assets are any person that is using the app on their device for a monitoring session. The assets are grouped under the client organization to which they belong. Assets can be enabled or disabled, monitored or not monitored. When an asset is not monitored, they will, by default, not be visible in the
on the home page of Control Center.
You can view both monitored and not monitored assets by selecting the
in the bottom left-hand corner when you're on the home page. You are also able to disable an asset, preventing further use of the TELUS Connected Worker app but retaining their information for future app usage.
What are Users?
Users run in parallel with Assets, covering a wider range of users for the TELUS Connected Worker solution. As this is role based, users may simply have permission to be an
(assets are this by default) with access to their own data, a
(with access to all client data), or a
with access to events and escalation procedures.
Each user in the Control Center has a set of permissions. You can change a user's permissions by assigning them roles or removing roles. Users may assign permissions that they already possess, but they first must have access to our Control Center platform. Users are unable to make edits to their own roles, and app-users (Assets) do not have access to Control Center by default.
What do I need to know about Escalation Plans?
An escalation plan is the step-by-step procedure the Monitoring Centre follows for an asset. Here are some details regarding the different elements in an escalation plan:
Check in Timer
This is the interval length for the Safety Timer. App-users need to check in periodically throughout their shift to ensure that they are safe and not in danger. By default, this timer is set to a 2-hour interval but may be increased up to a maximum 24-hour period.
This is the default time that will be set for the shift of an asset. This timer runs in the background, ensuring that workers are properly ending their monitoring sessions when their shift concludes. By default, this is set to 8-hours, but an app-user may edit this up to a maximum 24-hour period.
Check-In Distance & Motion Timer
The check-in distance is the range interval that will trigger a positional check-in. If a user travels a further distance than this interval within a 5-minute period, an automatic positional check-in will be registered. As driving is a dangerous activity, there is a shorter motion timer that will activate once an app user has begun driving.
Escalation Contacts & their Permissions
An escalation contact is the individual that will be contacted by the monitoring centre once and escalation has been triggered. You can include as many escalation contacts as required.
Once an escalation plan has been changed, a new version is automatically created. All users must be re-assigned to the new version of the updated plan for the changes to take effect. You have the option to assign individually or in bulk to multiple users.
What are Reminders?
Reminders allow client administrators to set different types of automatically generated notifications to all assets. When notifications are received, assets will have the ability to reply and update their status depending on the reminder type.
Types of Reminders
: An automatically generated text message sent at the interval selected with options to update status by replying.
: A general app message notification. The smartphone app must be running in order to receive this notice. No ability to update status from this notification.
: An automatically generated phone call sent at the interval selected with options to update status by pressing a number on your phone.
Supported Alert Types
: Reminders are set by default to receive app message notifications 2 and 5 minutes before an alert is generated. If you create your own app message reminders within Control Centre, these will be