Changing your Business mobility phone number

Easily update your TELUS Business mobility phone number using My TELUS .

Before you begin: 

If you are transferring a phone number from another provider
please have in hand either the account number from the other provider or the device serial number (IMEI) being used by the other provider
When changing your number, your voicemail may reset. Please make sure to retrieve all your messages first
If you have an iPhone, you can add Visual Voicemail to quickly review messages without dialing in, save messages to your phone, and more
After changing your number, you'll be unable to make or receive calls for about 15 minutes. We recommend you restart your phone once the change is complete
Phone number changes can only be completed online once every 90 days
If you don’t like the numbers available, you can request a vanity number (based on availability). To request a vanity number, please
contact us
If your phone number is changed before your bill is generated, your next bill will show the prorated voice and other billable features for both your previous and new phone numbers

To change your phone number, follow these steps:

Log in to your My Telus
Go to
Plans and Devices
Select the user/phone number you wish to modify
Select
Device
among the three choices located under the account number as seen below:
Select
Manage your phone number
under
Manage your Device
, as seen below:
Make a selection according to the type of phone number change you want to make:

7.
Follow the required steps according to your choice:

8.
Select Next

9.
Follow the required steps according to your choice:

10.
Submit

Yes