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Changing subscriber user names — For TELUS Business customers

Changing a user's name doesn’t affect the billing information, but it can help differentiate your users if you have many lines. It can also help you identify the devices your employees are using.

  1. Log in to your
    My TELUS
     account.

  2. Select
    My Profile
    .

  3. Select
    Change subscriber name
    .

  4. Select the account (if applicable).

  5. Select the
    checkbox for each subscriber
    whose details you wish to change.
    Bulk subscriber name change - My TELUS

  6. Enter each updated
    First name
    and
    Last name
    , then select
    Submit
    .
    Change subscriber name

  7. Select a phone number or email to receive a verification code to confirm your identity.

  8. Enter the 6-digit verification code and select
    Continue
    .

    • You will only need to verify once every 30 minutes.

  9. The name changes will be effective once a success message appears.

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