Troubleshoot view my e.Bill error message
How to configure your web browser to accept cookies
If you're able to log in to your account but you're seeing an error message when you try viewing your TELUS e.Bill try the following:
Check your Web browser settings
Your Web browser may not be configured to accept cookies. Cookies help you access pages in your account and do not contain your credit card information or email address.
From the top taskbar, click
Tools
NOTE:
If your browser taskbar is not displayed, press
Alt
on your keyboard
Select
Internet Options
. The
Internet Options
window is displayed
Lower
your privacy setting
When you're finished, click
OK
If you are still unable to view your bill
contact us
.
From the top taskbar, click
Tools
Select
Options
. The
Options
window is displayed
From the
History
drop-down menu, select
Remember
history
When you're finished, click
OK
If you are still unable to view your bill
contact us
.
From the top taskbar, click
Safari
Select
Preferences
.... The
General
window is displayed
From the
Block cookies
section, select either of the following:
From third parties and advertisers
If you are still unable to view your bill
contact us
.