Troubleshoot view my e.Bill error message

How to configure your web browser to accept cookies

If you're able to log in to your account but you're seeing an error message when you try viewing your TELUS e.Bill try the following:

Check your Web browser settings

Your Web browser may not be configured to accept cookies. Cookies help you access pages in your account and do not contain your credit card information or email address.

Internet Explorer

  1. Launch
    Internet Explorer

  2. From the top taskbar, click
    Tools
    NOTE:
    If your browser taskbar is not displayed, press
    Alt
    on your keyboard

  3. Select
    Internet Options
    . The
    Internet Options
    window is displayed

  4. Click the
    Privacy
    tab

  5. Lower
    your privacy setting

  6. When you're finished, click
    OK

If you are still unable to view your bill
contact us
.

Mozilla Firefox

  1. Launch
    Firefox

  2. From the top taskbar, click
    Tools

  3. Select
    Options
    . The
    Options
    window is displayed

  4. Click the
    Privacy
    tab

  5. From the
    History
    drop-down menu, select
    Remember
    history

  6. When you're finished, click
    OK

If you are still unable to view your bill
contact us
.

Safari

  1. Launch
    Safari
    .

  2. From the top taskbar, click
    Safari

  3. Select
    Preferences
    .... The
    General
    window is displayed

  4. Click the
    Privacy
    tab

  5. From the
    Block cookies
    section, select either of the following:

    • From third parties and advertisers

    • Never

If you are still unable to view your bill
contact us
.

Did this article solve your problem?

Yes
No

Related articles

Troubleshoot noise, static or radio interference on your Office Phone line

Follow these steps to help you determine the cause of the issue with your phone line.

Other factors impacting your wired internet speed

Troubleshoot your slow wired internet

Other factors impacting your Wi-Fi internet speed

Troubleshoot your slow Wi-Fi

Experiencing slow speeds (wired connection)

_

Reconnecting your Outdoor Camera (V723) to the internet

Follow the instructions to reconnect your Outdoor Camera (V723) to the internet.

Learn about accessibility at TELUS