Can't connect to the internet

We’re sorry that you’re experiencing Internet connection issues. Here are some troubleshooting steps to help get your services back online

Before we get started, please ensure:

  • Your device(s) Wi-Fi is turned on

  • Your modem/router is powered on and cables are plugged in correctly

  • Your device(s) are connected to your home Wi-Fi network

  • You stay near the modem

If you are able to connect but are experiencing slow internet speeds, learn how to
troubleshoot slow internet speeds

Let’s get started.
To help diagnose the problem, first try loading websites on multiple devices (phones, tablets or computers), then follow the appropriate instructions based on the scenario that best describes your situation.

Did this article solve your problem?


Related articles

Troubleshoot Boost Wi-Fi

Troubleshooting tips to solve issues with your Boost Wi-Fi

Experiencing slow speeds (Wi-Fi connection)

How to troubleshoot TELUS Wi-Fi problems, such as slow Internet speeds.

Troubleshoot: Boost Wi-Fi (Actiontec T1200H/T2200H)

Troubleshoot your Boost Wi-Fi when using an Actiontec T1200H or T2200H modem

Troubleshoot: Boost Wi-Fi (Actiontec V1000H/V2000H)

Troubleshoot your Boost Wi-Fi when using an Actiontec V1000H or V2000H modem

Troubleshoot: Boost Wi-Fi (ZyXEL VSG-1432)

Troubleshoot your Boost Wi-Fi when using a ZyXEL VSG-1432 modem

Learn about accessibility at TELUS