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Can't connect to the internet — For TELUS Business customers
We’re sorry that you’re experiencing Internet connection issues. Here are some troubleshooting steps to help get your services back online.
Before we get started, please ensure:
- Your device(s) Wi-Fi is turned on
- Your modem/router is powered on and cables are plugged in correctly
- Your device(s) are connected to your home Wi-Fi network
- You stay near the modem
If you are able to connect but are experiencing slow internet speeds, learn how to .
troubleshoot slow internet speeds
Let’s get started. To help diagnose the problem, first try loading websites on multiple devices (phones, tablets or computers), then follow the appropriate instructions based on the scenario that best describes your situation.
Internet not working for my PC or laptop connected by ethernet cables
Internet not working for my smartphone, tablet or computer connected to my Wi-Fi network
Internet not working for all devices
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