Troubleshooting for TELUS Business customers: Lost recordings

If you try to record more HD programs than your digital box has space for, a recording conflict alert will appear. Cancel at least one recording to resolve this problem.

Losing a recorded show can be frustrating. Depending on the show, you may be able to watch it using TV On Demand. TV On Demand offers plenty of great shows. Anything found under the major networks category is commonly free. You will be shown a dollar sign if there are any costs associated with the program you wish to watch. If you subscribe to a Movie channel like, for instance, HBO, all HBO programming can be viewed for free in On Demand.

Should you lose all of your PVR recordings at once, it is best to

contact us

to help you resolve the issue.

It is important to keep an eye on PVR capacity. The default setting is for the PVR to delete older recordings to accommodate new recordings.

You will not be able to use 100% of the storage, as some of it is required to run the PVR.

To check PVR storage status:

If you want to save a recording and prevent it from being deleted:

If you find a specific show is regularly not recording, it could be based on the data being sent by the channel provider. To prevent certain episodes from not recording, ensure you set the record settings to first run and rerun.

To change recording settings:

If you are simply missing the end of a show due to differing end times than what is presented in the guide, you may need to change the recording end time. This is common with sports programming that may go into overtime or the prime time programming that occurs after a sports event. Several networks just roll into the programming after a late golf tournament or football game and run the program outside of the planned schedule.

To edit the beginning or end time of a recording:

If you try to record more programs than your digital box can accommodate, a recording conflict alert will appear. Cancel at least one recording to resolve this problem.

To cancel the program that caused the conflict:

To change which program(s) to record: