Make phone calls and send texts to numbers in different locations while travelling in the US and other international destinations
Location
| How to dial
|
---|---|
Calling a phone number within the visited country
Example : France to France
Note : These types of calls are included in the Easy Roam daily fee.
| Dial the Phone number
Example : 802701239
Calls within the same country do not require an exit code (+) or country code.
|
Calling a phone number in Canada while travelling
Example : France to Canada
Note : These types of calls are included in the Easy Roam daily fee.
| Dial “+” Country Code + Phone number.
Press and hold the “0” key to obtain the “+” sign
Example : + 39 06701239
|
Calling a phone number outside of the travelled country
Example : France to Italy
Note : These types of calls are not included in the Easy Roam daily fee and will be charged the roaming pay-per-use rate for the country you’re calling from.
| Dial “+” Country Code + Phone number.
Press and hold the “0” key to obtain the “+” sign
Example : + 39 06701239
|
Calling a Toll Free number outside of Canada
Example : US to US
Roaming pay-per-use rates apply if calling North American toll free numbers from outside North America
| Dial “+” Country Code + Phone number
Press and hold the “0” key to obtain the “+” sign
Example : +1 8665582273
|
Calling Special Numbers
Special numbers retain their dialing pattern
Note : Dialing 411 and 511 will be charged the roaming pay-per-use rate for the country you are calling from.
| Dial : 411, 511, *611, 911
|
Location | Texting instructions
|
---|---|
Within the country you’re visiting.
Example : Mexico to Mexico
Within the country you’re visiting.
Example : Mexico to Mexico
| 1. Create a new message
2. In the To field, enter the local destination number. The exit code (+) and country code are not necessary
3. Send the message
|
From the country you’re visiting to Canada or the US
| 1. Create a new message
2. In the To field, type +1 followed by the ten-digit phone number
3. Send the message
Press and hold the “0” key to obtain the “+” sign
|
From the country you’re visiting to another country (not Canada or the US)
Note : Messages to these mobile numbers are also included in the Easy Roam daily fee, just like the scenarios above.
| 1. Create a new message
2. In the To field, type the + sign, followed by the country code, followed by the area code (if applicable), and then the local phone number
3. Send the message
Press and hold the “0” key to obtain the “+” sign
|
Option
| Steps
|
---|---|
Call TELUS Support
| From your mobile device: Dial *611
(free call - 24/7/365)
Any Phone: +1 416 940 5995
Charges may apply if dialing from a non-TELUS mobile phone number
|
Chat with TELUS
| Chat with an agent from a computer: telus.com/business/support
|
Option
| Steps
|
---|---|
In Person
| Visit the nearest Embassy or Consulate in visiting country
Note : Only open during business hours
|
By Phone & Email
| Contact Emergency Watch and Response Centre in Ottawa (24 hrs)
Email: [email protected]
Phone: +1-613-996-8885
Note : Collect calls accepted from anywhere in the world
|
Web access to your account
| Visit telus.com/mytelus on a mobile device or computer
|