You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.

Call waiting explained for TELUS Business customers

How to use the call-waiting feature to make sure important calls still come through while on a phone call

How Call Waiting works

With the call waiting service activated, calls will still come through while you're on another phone call. You can take incoming calls while keeping the other call on the line.

The second caller calling in will hear the normal ring and not the busy signal.

How to use Call Waiting

To answer the second caller

At the sound of the beep, quickly push the receiver button on your phone. (If you do not answer the second caller immediately, you will hear a final beep ten seconds later.) Pushing the receiver button also lets you switch from one caller to the other.

Note:

  • If you are having a three-way conference call, you will not hear the call-waiting beep, and the person trying to reach you will hear a busy signal.

  • If you have also subscribed to a voicemail service, you can ignore the call waiting beep and let the call go to voicemail.

To end the first call

  1. Hang up and wait for the ringing.

  2. Now pick up to speak to the second caller.

How to turn off Call Waiting

You can de-activate the Call Waiting service during an important call or data transfer. Make sure you do this when you are using a dial-up service because some modems cut off the Internet connection during an incoming call.

Before making an important call

  1. Pick up the handset and dial *70 on your touch-tone phone.

  2. Dial the desired number.

During a call

Note:
You must turn off this service before hearing the beep of an incoming call. It will be too late otherwise at the sound of the beep.

  1. Ask your caller to hold for a second.

  2. Quickly push your phone receiver button.

  3. Dial *70 on your touch-tone phone.

  4. You will then hear beeping, meaning the connection has been re-established with your caller.

How to tell between a local and long-distance call

If you are on the phone:

  • One beep means a local call

  • Three beeps mean a long-distance call

If you are not on the phone:

  • A normal one-ring pattern means a local call

  • A three-ring pattern means a long-distance call

Did this article solve your problem?

Yes
No

Related articles

This Privacy Statement describes how TELUS collects, uses, and discloses your personal information when you use the TELUS Business Connect Mobile App.

Learn about accessibility at TELUS