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Call waiting explained for TELUS Business customers

How to use the call-waiting feature to make sure important calls still come through while on a phone call

How Call Waiting works

With the call waiting service activated, calls will still come through while you're on another phone call. You can take incoming calls while keeping the other call on the line.

The second caller calling in will hear the normal ring and not the busy signal.

How to use Call Waiting

To answer the second caller

At the sound of the beep, quickly push the receiver button on your phone. (If you do not answer the second caller immediately, you will hear a final beep ten seconds later.) Pushing the receiver button also lets you switch from one caller to the other.

Note:

    To end the first call

      How to turn off Call Waiting

      You can de-activate the Call Waiting service during an important call or data transfer. Make sure you do this when you are using a dial-up service because some modems cut off the Internet connection during an incoming call.

      Before making an important call

        During a call

        Note:
        You must turn off this service before hearing the beep of an incoming call. It will be too late otherwise at the sound of the beep.

          How to tell between a local and long-distance call

          If you are on the phone:

            If you are not on the phone:

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