Call forwarding on your mobile device for TELUS Business customers

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Call forwarding on your mobile device / Call Forwarding Unconditional

Call forwarding on your mobile device / Call Forward Busy

Call forwarding on your mobile device / Call Forwarding Non-Reachable

Call forwarding on your mobile device / Call Forward No Reply

Call forwarding on your mobile device / Call Forward Variable

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## What is Call Forwarding?

Call Forwarding allows you to forward incoming calls to another number and still make outgoing calls with your mobile device. 

Once the feature is activated, __Call Forwarding Unconditional__ can be used on any device. The other following call forwarding features listed will be device dependent and may not be compatible with your business device.

The following sections will explain how to activate and deactivate all call-forwarding options:

## Important information about Call Forwarding
Find essential details about the Call Forwarding feature, including limitations on forwarding text and multimedia messages, billing information, how to check and manage your rate plan features with My TELUS, and potential long distance charges.
- Text and multimedia messages cannot be forwarded and will continue to be delivered to your device.
- If the feature to forward calls is not added to your rate plan, Call Forwarding minutes are billed at a pay-per use rate. You can [check your rate plan features and add-ons](https://www.telus.com/my-telus/mobility/plans-and-devices/plan) with My TELUS.
  - From the [My TELUS Plans & Devices](https://www.telus.com/my-telus/mobility/plans-and-devices/plan) page, select the __Plan__ tab.
  - Scroll down and select __Plan details__ or __Add-ons__ to view more details.
- Long distance charges apply when Call Forwarding to a number outside your Service Area. Charges will apply even if your current plan and/or features include long distance.
- Forwarding another number to your business mobile device, such as a landline number, will continue to use the minutes included in your rate plan.
- The Call Forwarding option selected determines when a call is forwarded (e.g. immediately, after 3 rings or only if the line is busy).
- The original calling number will be the displayed number when a call is forwarded.

## How to forward calls on TELUS mobile

Call Forwarding can usually be activated and deactivated in your device's __Call Settings__ section. Refer to your device's user guide to learn how to navigate to the call-forwarding menu through your phone options.

Otherwise, you can manage Call Forwarding by dialling specific star (__*__) and pound (__#__) commands:


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Learn how to setup and use our call forwarding options on your mobile device.

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Call forwarding on your business mobile device / SEO

Learn how to forward calls on your Business mobile with this support article and find step-by-step instructions to ensure you never miss an important call.