Call Control

How to add and manage this robo-caller prevention mobility feature.

What is Call Control?

Call Control is a
free
optional feature available for our Business Mobility customers
The feature automatically screens robo-callers and prevents them from bothering you
When phoning you for the first time, a caller is prompted to enter a number
If the caller enters it successfully, they are not prompted again (provided they are one of your 25 most recent callers) and the call goes through
If they fail, they hear an automatic message stating that they were prevented from reaching you
The feature enables you to create an
Accepted list*
of numbers that won’t be prompted.
- You should add to this list any important callers who may be using auto-dialing (such as school offices, doctors’ offices, libraries) or have difficulty following the prompts. If applicable, you should also add your home intercom’s caller ID to this list

*Note
: The accepted list
 is a list of numbers considered ‘’safe’’ and chosen by the call control user. They will not be prompted to dial any number in order for the call to connect.

What is Call Control Premium?

For 3$ per month, Call Control Premium offers exclusive features:

Viewing your last 100 calls anytime through the call log available on your My TELUS portal
Adding up to 100 numbers each to your
Accepted*
and
Blocked
callers lists
After passing the Call Control challenge, your 100 most recent callers won’t be challenged again

*Note:
 The accepted list
 is a list of numbers considered ‘’safe’’ and chosen by the call control user. They will not be prompted to dial any number in order for the call to connect.

Add Call Control

Turn Call Control On/Off

Manage Call Control Lists

Log in to
My TELUS
Select
Plans & Devices
Select the user/phone number that you wish to modify
Select the
Call Control
tab
Use the tabs to navigate to the desired menu option:
- Call log
  : Review your calls and add the numbers to your
  Accepted list
  or
  Blocked list
  by selecting
  Accept
  or
  Block
  button
- Accepted list:
  Includes numbers that will not be subjected to Call Control anymore or at all. The numbers you accept from the call
  log
  will appear here. You can manually add numbers to this list by selecting
  Add a number
- Blocked list:
  Includes numbers that will automatically be blocked when calling in. The numbers you block from the
  call log
  will appear here. You can manually add blocked numbers to this list by selecting
  Add a number
- Preferences:
  Toggle the
  Voicemail Redirect
  feature on to allow callers who failed the screening prompt to leave you a voicemail