Transfer your existing business number to Business Connect
Learn how request a port of your business phone number
Follow this module in our interactive demo to get hands-on help transferring your existing number to Business Connect:
A few things you’ll need to get started:
A recent phone bill
Your service address
Your main billing telephone number
Other phone numbers you also wish to transfer
Do be exact
Your information must match exactly what’s on record with your current phone service provider. If it does not, your transfer will be delayed. Refer to your current bill or contact your current service provider.
Don’t cancel your old phone service
Wait until after your transfer is complete to cancel your old service. Don’t lose your DSL service. Call your service provider and get a new phone number for your DSL line before you submit your transfer request or you’ll lose your DSL service.
Do remove special features
Call your current provider and cancel special features (such as remote call forwarding) before submitting your transfer request. Only cancel the features—not the entire phone service.
Do cancel any open pending service orders
Contact your current provider to cancel any open service orders or confirm they’re complete before placing the transfer request.
Can I switch to TELUS Business Connect™ and keep my current phone number?
Yes. You can keep your current number by transferring it from your current provider to TELUS Business Connect™.
What information is needed to transfer my number?
You’ll need to provide the following information when you submit your transfer request:
Name of the Account Holder (authorized to make changes to the account)
Name of the Company
Billing Telephone Number
Service Address (location where you receive phone service)
Billing Address (required for mobile phone numbers)
Account Number (required for mobile numbers)
PIN (required for mobile numbers)
Note
: All the information must match exactly what’s on record with your current phone provider. If there’s a mismatch, the transfer will be delayed.
How do I check the status of my current number transfer?
Log in to your
TELUS Business Connect™ Voice Manager
account. Select Phone System from the
Settings
drop down. You’ll see the status of your transfer request in the
Company Numbers and Info
tab, under
Transfer Order
Details.
When can I cancel my current phone service?
Wait until the transfer is complete to cancel your phone service. Your number must be active with your provider for it to be transferred to TELUS Business Connect™
How long does it take to complete the transfer process?
It usually takes 15 to 30 business days to transfer your number. Providing accurate information on your request form will speed up the process.
How will I know if you need more information to complete my transfer?
TELUS will email you if more information is needed to complete your transfer request. You’ll also see a notification at the top of the