Business Connect Mobile App User Guide
Learn more about the Business Connect Mobile App
Overview
The TELUS Business Connect® Mobile solution is a professional app for smartphones and tablets that automatically greets callers and connects them to your mobile team. It’s a smarter way to connect to your customers.
Multiple levels of access provide administrator roles with complete system access, and standard user roles, such as employees and the ability to manage both business calls and voicemails. The TELUS Business Connect Mobile solution meets the needs of those who want to be on the go or simply want to move away from a standard office desk phone.
Mobile App User Guide
Please note that before installing the mobile app, you must complete the
Quick Setup
in Voice Manager for All Users. Please see the TELUS Business Connect Mobile solution Onboarding Guide.NOTE
: Our Mobile App is only available on iOS and Android.Installing the TELUS Business Connect Mobile app
iOS
- On your mobile device, launch the App Store.
- Type TELUS Business Connect in the search bar
- Select app
- Tap GET
- Enter your Apple password (if required) then tap OK
You have now installed the TELUS Business Connect Mobile app on your iOS device.
Android
- On your mobile device, launch the Google Play Store
- In the search bar, typeTELUS Business Connect
- Select app
- SelectInstall
- Enter your Google password (if required) then tap Install
You have now installed the TELUS Business Connect Mobile app on your Android device.
Logging into your TELUS Business Connect Mobile app
- Launch the TELUS Business Connect Mobile app from your device screen
- Select Sign In
- Enter your extension email or phone number and click next
- Note: If you are signing in with the main Toll-Free number, you must add your direct extension number when you click next.
- Enter the user password that was created during the Quick Setup (See our onboarding guide if not completed yet)
- Select Sign In
- Accept the 911 disclaimer
- View tutorial
- Enter your mobile number in the required field, and press Next
- Select Allow to send notifications
- Select OK to allow access to your contacts
- Select OK to allow access to the microphone
You are now ready to start making and receiving calls.
Please note that once the initial login is completed you can easily log back in at any time using steps 1 to 5 only.
Navigating the Mobile App
Active Call Controls
- Muteturns off your microphone, eliminating background noise from your side of the call, and it may provide better incoming sound from the other party
- Keypadallows you to dial a number or press numeric inputs to access a certain department or queue
- Speakergives you the option to use any of your audio sources. The most common audio sources for a mobile device are the headset and the internal speakers
- Call actionslets you access the advanced calling features
- Holdputs the other party on the line on hold until you tap it again to undo the action
- Addallows you to add another caller for a 3 way call
- End call button
Main menu
All regularly used functions can be found at the top and bottom of the screen
Recents View Call Log
Tap the Line you wish to call back or to see more details of the call or add options by selecting the time stamp next to the number:
- Call
- Message
- Create new Contact
- Add to Existing Contact
- Block Number
To delete the log, press and hold the number (note this will not delete the log from the Voice Manager)
Voicemail
Tap on the line you wish to listen to, to bring up the Play Voicemail menu. Tap the arrow to return to the Message list
Text
Note
: in order to SMS to outside phone numbers, you must have a direct phone number assigned to your extensionTo view/reply to a new Incoming SMS or previous SMS thread, tap on the name of the sender in the messages list.
Tap
<
to return to the Message list.Sending a text
Note
: MMS to outside Business Connect and Telus numbers are not supported at this time.Android
- Tap the green text icon on the bottom right
- Enter contact info and text
- Tap the right arrow next to the text box to send
iOS
- Tap the + sign on the top right
- Enter contact info and text
- Tap the right arrow next to the text box to send
Fax
Android
To view a fax:
- Tap the fax you wish to view
- To forward click the three dots on the top right of the downloaded fax
- Press the left arrow to return to the fax page
To send a fax:
- Tap the green fax icon on the bottom right of the screen
- Enter or search for the contact information
- Select cover page
- Add attachment
- Tap the right arrow on the top right
iOS
To view a fax:
- Tap the fax you wish to view
- To forward click the square and arrow icon on the top right of the downloaded fax
- Press the left arrow to return to the fax page
To send a fax:
- Tap the + sign on the top right of the screen > New fax
- Enter or search for the contact information
- Select cover page
- Add attachment
- Tap Send
Video Camera
Tap the video camera icon to launch, join or schedule a video meeting from your mobile phone
Phone/KeyPad. Make a call
Tap “From” to quickly switch Outbound caller ID option on a per call basis. To change the default, please see the App Settings.
Contacts. View Business, Personal and Favourite contacts
Tap on All Contacts to switch between Company, Personal or Favorites
Tap the + sign to add a contact
Conference Call
Android
- Tap the four circle icon on the top right corner and select Invite or Start conference
- To invite, select between email or text invite
iOS
- Tap the + sign icon on the top right > New conference
- To invite, select between email or text invite
More iOS features
Tap on More to view Park Locations and Admin tools
To view Park Locations and Admin tools on Android, click the 3 horizontal lines on the top left of the screen.
Mobile App Settings/My Profile
To get to the My Profile setup menus:
iOS
- Click on the circle in the upper left corner of the screen
Android
- Click on the three horizontal lines on the top left corner of the screen > settings
In the App Settings/My Profile section, you will find the following:
Status
The Status feature allows you to open your line to accept calls or set your line as busy or invisible. Follow these steps to change your activity status on the TELUS Business Connect Mobile app.
- Tap Status to change your status.
- Available, This will allow you to take incoming calls for your extension
- Do Not Disturb, any calls will connect immediately to your voicemail.
- Busy,you can choose not to receive calls from a Call Queue. You can still receive notifications and calls going directly to your extension as long as you enable Accept Call queue calls.
- Invisible,so other users will not see whether you are Busy or Available.
When you set your Status to Busy or Invisible refer to the comment above regarding Invisible, you can choose not to receive calls from a Call Queue. You can still receive notifications and calls going directly to your extension as long as you enable Accept Call Queue calls.
NOTE
: Your Availability Status is automatically applied immediately to your extension after tapping Done.Android
Notifications
- Toggle on or off the call, text and fax notifications
Video
- Personal meeting ID,tap to view your meeting ID and advanced meeting options
- Audio and Video, toggle on or off advanced video options
- Hostkey, used to log in as host for meetings
Phone
- Silence incoming calls:Silence all incoming calls
- Incoming call handling: Add, remove or change ring length based off phone model
- Incoming call ringtone:Personalize ringtone audio
- Calling mode:Select between Direct dial and Ring Out modes
- Direct dial data: Select between using mobile data, wifi or carrier minutes for calls
- Default caller ID:Select the main outbound caller ID
- Call back Caller ID: Select between the default caller ID or the number from the call logs
- Region:Default area code used for D11 calling
- Android phone number
- Extension settings:Quick access menu to your extension settings
- Emergency address: Add or update your deskphone E911 address
Calendar sync
- Select calendar to sync with mobile app
About
- Rate Application
- Legal.
- Version. Displays current app version installed. (To update app to most recent version follow the standard update process through your app store)
Sign out
- Signing out ensures no TELUS Business Connect calls will come in on your device.
iOS
Accept queue calls
- Toggle on to be able to accept calls to your direct extension but not through queues
Notifications
- Toggle on or off the call, text and fax notifications
Video
- Personal meeting ID: Tap to view your meeting ID and advanced meeting options
- Audio and Video: Toggle on or off advanced video options
- Hostkey: Used to log in as host for meetings
Phone
- Incoming call handling: Add, remove or change ring length based off phone model
- Ringtone:Personalize ringtone audio
- Silence incoming calls:Silence all incoming calls
- Calling mode:Select between Direct dial and Ring Out modes
- Direct dial data: Select between using mobile data, wifi or carrier minutes for calls
- Default caller ID:Select the main outbound caller ID
- Call back Caller ID: Select between the default caller ID or the number from the call logs
- Region:Default area code used for D11 calling
- My iPhone number
- Extension settings:Quick access menu to your extension settings
- Emergency address: Add or update your deskphone E911 address
Contacts
- Toggle on to allow access to iPhone contacts
Calendar Sync
- Select calendar to sync with mobile app
Help
- Get support:Click to access to the Business Connect knowledge base
- What's new: See what's new on the most recent app version
- Siri command guide: See a list of Siri commands to use in sync with your Business Connect App
About
- Rate Application
- Legal.
- Versiondisplays current app version installed. (To update app to most recent version follow the standard update process through your app store)
Sign out
- Signing outensures no TELUS Business Connect calls will come in on your device.
Admin Tools
Admin tools are available for users with Admin status.
Android
- Click on the three horizontal lines on the top left corner > Admin tools
iOS
- Click onMoreon the bottom right of the screen > Admin tools
These admin tools include
- Company call logs :View full company call log
- Phone system :Access company greetings, IVR menus, call queues and more.
- Analytics:View usage, performance reports and more
- Calling rates:Enabled international calling and view per minute calling rates.
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