Business Connect Faxing

Send faxes with your Business Connect account via VoiceManager, email or the Desktop & Mobile Apps (depending on your plan).

Voice Manager

Log in to the
Voice Manager
Select the
Fax Out
icon
In the pop up window, enter the recipient’s fax number and:
- Select
  Enable cover page
  if required
- Select
  Attach file
  , then select the document
- Select
  Schedule
  to send at a later date
Select
Send Now

NOTE: 
Cover pages are designed by default and cannot be customized via Voice Manager. See the following Desktop App
 section to use a custom cover page.

Email

To send a fax via email, you must first authorize the sending address through the fax preference settings:

Log in to the
Voice Manager
Navigate to the fax preference settings
- As Admin:
  Select
  Users
  > Ext (extension phone) you wish to edit >
  Outbound calls/Faxes
  >
  Fax Settings
- As User:
  Select
  Settings
  >
  Outbound calls/Faxes
  >
  Fax Settings
Under
Faxes Sent via Email
, enter the email address
Create your fax and attach any files as you would with a regular email
Send the fax via
[email protected]

NOTE
: An email address can only be registered on one extension and account at a time.

Desktop & Mobile Apps

iPhone Mobile App
- Select the profile circle >
  Fax
  >
  +
  > Enter the recipient’s fax number > Add attachment >
  Send
Android Mobile App
- Select
  Settings
  >
  Fax
  > Select the fax icon > Enter the recipient’s number > Add attachment >
  Send
Desktop App (Web Version)
- Select
  +
  >
  Send New Fax
  > Enter the recipient’s fax number > Select a cover page > Add attachment >
  Send Now
Desktop App
(
Downloadable Version)
- Select the
  Compose Fax
  icon > enter the recipient’s fax number > Add attachment > Select
  Send Now
  or
  Send Later

To attach your own custom page, use 
the desktop app (downloadable version):

Select the cover page name > Select
+
> Enter the title > Upload > Attach
For best results, download the default cover page, edit to your liking, save the file and upload as custom

Did this article solve your problem?

Yes

Business Connect Faxing

Voice Manager

Email

Desktop & Mobile Apps

Did this article solve your problem?

Related articles

Device balances

Find your current device balance and understand adjustments

Troubleshoot noise, static or radio interference on your Office Phone line

Follow these steps to help you determine the cause of the issue with your phone line.

Other factors impacting your wired internet speed

Troubleshoot your slow wired internet

Other factors impacting your Wi-Fi internet speed

Troubleshoot your slow Wi-Fi

Experiencing slow speeds (wired connection)

_

Related articles

Troubleshoot noise, static or radio interference on your Office Phone line

Other factors impacting your wired internet speed

Other factors impacting your Wi-Fi internet speed

Experiencing slow speeds (wired connection)