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Create or Edit an IVR Menu

As Admin, You can create one or more IVR’s menus depending on your business needs.

New IVR menu

  1. Click
    Phone System
    >
    Auto Receptionist
    >
    IVR Editor
    .

  2. Click
    Launch Visual IVR Editor
    >
    review tutorial
    .

  3. Click the phone icon to start a new menu.

Note
: If you are using custom recorded prompts, you must upload them first before assigning to the menu.

Import custom recorded prompts

  1. Click
    Phone System
    >
    Auto Receptionist
    >
    Prompts Library
    .

  2. Select
    Import Prompts
    to upload existing or
    Record Prompts
    for new recordings.

Edit existing IVR menu

  1. Click
    Phone System
    >
    Auto Receptionist
    >
    IVR Editor
    .

  2. Click
    Launch Visual IVR Editor
    (review or skip tutorial).

  3. Select the IVR menu on the left hand panel to be edited and click on
    Open
    .

  4. Edit the required information, click on the checkmark in the top left corner of the menu to validate the changed.

  5. Click on the
    Save
    icon.

Assigning an IVR

  1. Click
    Phone System
    >
    Auto Receptionist
    >
    General Settings
    .

  2. Change from
    Single Level
    to
    Multi Level
    > Select the IVR menu > click
    Save
    .

  3. To edit an existing assigned menu, select
    IVR Settings
    > Select IVR Menu under the
    Company Hours
    Top Menu or the
    After Hours
    Top Menu.

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