Check your Business Connect voicemail by phone

This article will explain how you can check your messages over the phone.

IMPORTANT
: You should know the password of the extension that you are checking. If you forgot your password, you may contact the account administrator to reset the password. To learn how to reset passwords as an administrator, click here.

There are several ways you can check your messages over the phone:

Using a mobile phone or landline

Step 1:

Call your RingCentral main number (Toll-Free or Local Number).

Step 2:

Once connected, enter your extension number.

Step 3:

Once you hear your greeting, press the star key or asterisk (*).

NOTE
: If you do not have a greeting in your extension, press the star key or asterisk after the 2nd ring.

Step 4:

The prompt will ask for your password. Enter your password followed by the pound or number sign (#).

Step 5:

You may listen to the prompt or simply press (1) to listen to your messages. Press (6) to skip a message.

Using an IP phone provisioned by RingCentral (RingCentral-issued or 3rd party)

Step 1:

On your IP phone, dial *86.

Step 2:

Once you hear your greeting, press the star key or asterisk (*).

NOTE
: If you do not have a greeting in your extension, press the star key or asterisk after the 2nd ring.

Step 3:

The prompt will ask for your password. Enter your password followed by the pound or number sign (#).

Step 4:

You may listen to the prompt or simply press (1) to listen to your messages. Press (6) to skip a message.

NOTE
: In case your extension is assigned to a specific number (Additional Number or DigitalLine) aside from your main number, you can already dial that specific number and press the star key or asterisk (*) without dialing your extension number.

Did this article solve your problem?

Yes
No

Related articles

Enabling or disabling Nighttime Mode on your TELUS Secure Business control panel

Learn how to change your TELUS Secure Business control panel display, voice settings and chime settings for evenings and nights.

Enabling or disabling Sensor Activity Monitoring for TELUS Business customers

See the status of a specific Door and Window or Motion sensor on your system status or event history.

Activate your TELUS Business email on an iPhone or iPad

Instructions to set up your business email account on an iPhone or iPad

Making a call or sending a text when travelling for TELUS Business customers

How to make phone calls and send texts to numbers in different locations while on a business trip to the US or international destinations.

Business Long Distance "BLD" Service Terms

The service terms in this article apply to a group of services or a specific service within a group.

Learn about accessibility at TELUS