Business Connect 24.4 release overview

You can mute SMS conversation threads (similar to the muting function currently offered in Messaging).

You can favourite SMS conversation threads (similar to the favourite function currently offered in Messaging).

You can rename group MMS conversations.

Voicemail settings can now be accessed in the same place where you access your voicemails, as well as in the section of Voice Manager.

We’ve added a quick entry point to create a new contact or add a number to an existing contact when a number in dial-pad doesn’t match any of your current contacts.

You can bulk download faxes while in the bulk-editing view. You no longer have to download faxes one by one.

You can easily record and send audio and video messages to your contacts. : This feature is not yet supported by Safari or Firefox for the Web app.

You can mute SMS conversation threads (similar to the muting function currently offered in Messaging).

You can favourite SMS conversation threads (similar to the favourite function currently offered in Messaging).

You can rename group MMS conversations.

Voicemail settings can now be accessed in the same place where you access your voicemails, as well as in the section of the Voice Manager.

We’ve added a quick entry point to create a new contact or add a number to an existing contact when the number in dial-pad doesn’t match any of your current contacts.

You can bulk download faxes while in the bulk-editing view. You no longer have to download faxes one by one.

You can easily record and send audio and video messages to your contacts. : This feature is not yet supported by Safari or Firefox for the Web app.

You can now assign caller ID (CNAM) to specific phone numbers (postponed from 24.3 release).

Customer admins can now set caller ID for all phones or features at the same time.

Administrators can enforce multi-factor authentication (MFA) for specific roles. This security measure requires users to complete a second authentication step using a time-based one-time password (TOTP) generated by authenticator apps, such as Google Authenticator.

You can restrict email domain for notifications and other emails.

You can restrict apps and the Voice Manager based on the user’s country or IP address.

Admins can restrict which site numbers users can set as their caller ID when making outbound calls.

You can configure automatic and on-demand recording settings to be configured differently per site location.

You can set custom rules for sites and call queues using templates. This will allow your company to easily change how calls are handled during company holidays, special events or unexpected conditions.

Admins can configure which agents have the ability to turn the toggle on/off.

For the Salesforce.com (SDFC) integration, conference hosts can now leave conference calls without disconnecting the call.