Business Connect 24.3 release overview

You now have the option to choose the display language within the desktop application.

You can differentiate your calls by setting unique ringtones for your contacts.

You now have the option to choose the display language within the application.

We’ve made the voicemail detail page in the mobile app easier to use. The play/pause and speaker buttons are bigger and have been moved to the bottom of the screen.

Admin users can download the Microsoft Software Installer (MSI) file of the desktop app and use it to control when their employees get access to the latest version of the desktop app. This way, they can ensure all of their employees are using the latest version or hold back access to it until a preferred date.

Calls to the 988 Suicide Crisis Line will not be included in call logs or any other reporting to ensure users’ privacy.

You can now click on a call to see a “Call Card” graph that shows you changes in quality when you switch between networks and different types of connections.

You can mask phone numbers and hide location data for Quality of Service (QoS), business analytics, performance reports, Rooms and devices.

When you’re in Do Not Disturb (DND) mode, you’ll see a banner notification at the top of your phone letting you know you may miss calls. You’ll also get call log notifications when you’ve missed a call while DND is on.

You can configure the outgoing caller ID (CNAM) on a per-number basis.

You’ll now get “Call answered elsewhere” notifications when someone else answers an incoming call that rings multiple extensions simultaneously or sequentially (originally scheduled for release in version 24.2).

You can easily join MS Teams meetings from a Business Connect Room.

From Voice Manager, IT admins will now be able to turn on/off audio processing settings like noise suppression level, echo cancellation, automatic volume adjustment and audio equalization. (They don’t need to be in the Room to do this.)

Presence sync can be enabled for specific users. (Only users with the MS Teams embedded app require this service.)

MS Teams Audit logging will show activities performed by admins, such as installation, uninstall and first-time deployment.

In the MS Teams embedded app, you can select which contacts you want to add to your Business Connect contacts from the Azure Active Directory. This will make the app load faster and won’t clutter up the app with contacts you don’t need.

With the Customer Relationship Management (CRM) integrations, such as SalesForce, Hubspot or Zendesk, you can now select various ringtones and adjust your volume slider levels.

With the Salesforce Business Connect integration, you can now utilize MMS texting capabilities in your CRM.