Business Connect 24.2 release overview

Enhanced support is available for Safari-browser users. Users will have access to both signed-in and signed-out functionalities with limited access to complex features.

You can create personal SMS templates for sending recurring SMS messages. You no longer need to copy and paste the same messages multiple times for recurring tasks.

You can select multiple text messages and export them to a text file that you can save, download or print. This is particularly useful when you need to export a text conversation with your customer to a file, so you can print or save it to your company’s system for compliance purposes.

You can now turn off Desktop Pairing Mode banner reminders that let you know when your location changes.

Quickly video-call your recent contacts and view your recent recordings directly from the tab. Video recordings and recent contacts are now displayed on the right-hand side of the tab for better visibility.

You can invite other users to a video call in both the web and desktop apps. You no longer need to send a meeting link or ID to have another user join the call. Simply call them and they can join with just a click.

Users and administrators will receive push notifications (either banner reminders or pop-up prompts) to update to the latest desktop app.

You can now join a meeting from a Safari browser on iOS.

You can create personal SMS templates in both the mobile and desktop apps.

Searching your contacts is easier. You can now filter your contacts by department.

You can quickly respond to a text message with a thumbs-up emoji by just double-tapping the message.

The SMS grouping functionality introduced in the desktop app as part of the 24.1 release is also now available in the mobile app.

In the Voice Manager, you can access the latest release notes for Business Connect by going to the tab.

Administrators can restrict the type of phone number users can display as their outbound caller ID to either the company number, site number or direct number.

The Call Queue settings template and bulk Call Queue creation templates are now automatically enabled.

Administrators managing the company's call log can now save frequently used search and filter settings, so finding desired call records is faster and easier. Saved search and filter settings can also be applied when downloading or scheduling the delivery of call log records. This way, the data included in the downloaded file is specific to your needs.

Incoming calls to phone numbers assigned to users can now be disconnected or redirected to the company's main number. This feature supports organizations with users who need the ability to make outbound calls, but are not allowed to receive direct incoming calls.

Analyzing reports and calls logs is easier with “Call Answered Elsewhere” notifications replacing “Missed call" notifications for calls routed to multiple endpoints. This function is available for Cisco, Poly and Yealink phones, and in both the desktop and mobile apps.

The new notification applies to the following types of calls:

IT admin can customize digital signage to operate on a week-day schedule from the Voice Manager. The Rooms system will display digital signage during the scheduled operation time and will stop displaying outside of that window.

IT admin can remotely control Rooms meeting settings, so that they don't have to go into each room to manage those settings on the controller.

MS Teams embedded app can now support headsets, specifically the Jabra and Plantronics headsets.

The Google Chrome Extension will be upgraded to Google Manifest Version 3 (MV3) to improve the privacy, security‌ and performance of extensions.

The Call Queue name will appear for an inbound call in SalesForceDotCom (SFDC) and HubSpot Integrations for incoming call user interface (UI), caller info area (located at the top of the call log UI), call history and active call list.