TELUS Business Connect 23.3: Top features you should know
Get to know new features found in Business Connect 23.3
Desktop App 2.0
We made the app simpler and more versatile to get you the features you need fast!
- easily shrink or expand the app to free up desktop space while keeping all your favorite features close.
- save on-screen real estate without losing access to the navigation icons with intuitive resizing.
- Enjoy a smart, resizeable app where content flows intuitively in available spaces.
- streamline your follow up with access to text, fax, and voicemail all in one place.
- slice, Dice, Unify or Break Apart. Create a menu that's right for you.
- Save desktop space and pop out what you use most (detached dialpad and detached HUD). Always on “pin on top” for power users.
TCR Campaign Registration
Reduce spam and unwanted SMS!
USA based Mobile carriers now require all business SMS users to register with The Campaign Registry (TCR) to ensure compliance with new regulations.
These requirements apply to all businesses sending and/or receiving SMS from/to USA numbers through Business Connect
The registration process will be added in VoiceManager for customers who require SMS destined to the USA.
MS Teams Embedded Dialer
Advanced call controls - without leaving Teams
Park a call, consult a teammate before a transfer, add a third person to a call
Bring the power of SMS and fax into Microsoft Teams
Integrated call queue management to empower agents to accept or decline calls from their queues right from the Teams app.
… all at no cost!
Remove ext 111 from reserved list
Extension 111 is now free to use!
Previously blocked 111 is not free to use with TELUS Business connect as it does not overlap with any existing N11 services in Canada.
Bulk call queue creation
CQ in bulk, now simplified!
Users can create multiple CQs by downloading and then uploading a template file. This is similar to feature “Add Users in Bulk” in User List.
Mobile Message preview
Take a peak, open now or save for later!
Feeling overloaded by too many messages? Now, when you are busy or on the go, you can quickly glance at the latest message, deciding if you want to open it or wait till later
Detach message tab
Work your way with detachable message windows!
Users can now detach the message tabs window from the main application. This message standalone window is great for multitasking and keeping your workflow streamlined.
Desktop app version control
Reminder to stay up to date!
We don’t want users to miss out on all the latest features that make working together a breeze. The desktop app now includes multiple notification types to remind users to update their app.
Reset app and collect logs
Get the support you need with the right data!
Reset your app and collect logs so you can quickly get help from support in the event of an issue. Supported on both Mac and Windows, with immediate reset upon activation.
For Mac, in the
For Windows, in the
— there you can find
Reset App Data
Get more out of your deskphone!
Users can now pair their deskphone with the Telus Business Connect app and take advantage of more features including contact access, initiating calls from places such as calls logs, voicemail, chats, and more!