Important new features and updates for TELUS Business Connect 23.2 release

Whiteboard is a virtual collaborative canvas that allows users to express ideas visually. During meetings, users can draw, comment, and edit objects and erase them. After meetings, whiteboards will be available in post meeting pages (Recents, Recording & Summaries), with participants being able to view and edit the canvas and collaborate on it offline.

After meetings, easily access and quickly download meeting summaries, highlights, and transcripts from the post meeting pages (Recents, Recording & Summaries).

Use a combined microphone and speaker source option in an active call without manually changing it, for more efficient and seamless audio switching.

Improved control over the F6 hotkey with options in settings on the Business Connect App to avoid making accidental calls. 

The "Share via Email" feature allows users to send voicemails to other users in just one click using our email sharing option.

Set your status faster without having to type it using your six most recent statuses for quicker access. 

TELUS Business Connect App desktop users on Windows OS will be able to have the RC App automatically launch silently in the background when their computer starts.

Customize how you startup, launch, and run the Desktop app. Launch it when you turn your computer on and choose between the foreground or background running modes.

Keep phone calls distraction-free by removing unwanted noises with background noise reduction.

Network quality indicator (NQI) improvement - When the network becomes poor or slow during a phone call, the app will show a tooltip to guide users on how to open network details, do the self-diagnostics, and report issues to RC. 

Updated presence icons that are unique in shape, helps users tell the meaning of the icons without relying on the colours.

Monitor the loudness of your voice in a phone call with the sound level meter in the Mic (mute) button.

Test your microphone and speaker during a phone call using the audio button to ensure proper functionality.

Customize audio alerts for incoming calls when on the phone, alongside visual alerts, to better control interruptions during active calls. 

Use the “Remove” action to disconnect unwanted HID devices

Canadian users can now call or text 988 to access the Canada Suicide Prevention Service (CSPS). Canada users now need to dial 10 digits (area code+7-digit) to connect a domestic call. Please note: 988 is no longer available as an extension number.

After meetings, whiteboards will now be available in post meeting pages (Recents, Recording & Summaries), with participants being able to view and edit the canvas and collaborate on it offline.

New collaborative space for meeting notes allows participants to share agendas, capture key issues discussed, note any decisions made and assign action items.

Meeting notes will now be available in post meeting pages (Recents, Recording & Summaries). 

Network quality indicator (NQI) improvement - When the network becomes poor or slow during a phone call, the app will show a tooltip to guide users on how to open network details, do the self-diagnostics, and report issues to RC.

Corrected links to training materials and tutorials in VoiceManager. 

Use the call queue settings template to change settings of multiple call queues at once:

Administrators can customize extension numbering to achieve their dial plan goals, by setting a default extension length (3-8 digits), and default leading digit (1-9), which can be used when new extensions are created.

Customers who have invalid email addresses and are not using Email to Fax will have that functionality removed from their system.  To add the functionality back, a ticket to Ring Central will be required.  This is to avoid a known spoof. 

Automatically start recording when a host or moderator joins the meeting.

Allow any participant to record in meetings with updated meeting controls.

Manage Rooms devices from VoiceManager.

Updated Yealink, Poly firmware from SW (host & controller)

The following two devices are now available for BYOD: