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Use Per Call Blocking to make a private call from your Office phone

How to prevent your name and number from being displayed

Per Call Blocking
( *67) prevents your name and number from being displayed when you call someone who has Call Display. The word "private" will be provided on their display instead. It also prevents the person you have called from using Call Return to identify your number or call you back. This is a free service.

Things to keep in mind when using Per Call Blocking:

  • Subscribers to Call Display may choose to block calls from numbers marked "private"

  • When placing a collect call or calling an 800 or 900 number, your name and number are provided for billing purposes

  • When calling a person served by a telephone company that does not adhere to the privacy regulations set out by the CRTC (in Canada) or the FCC (in the United States), your name and number may still be provided

  • When leaving a message for a TELUS Voice Mail subscriber, your name and number may be provided

To use Per Call Blocking:

  1. Lift the handset and wait for the dial tone

  2. Press
    *
    67
    and wait for the dial tone again

  3. Dial the number you wish to call

Troubleshoot Per Call Blocking

If Per Call Blocking isn't working, the most likely reason is that your phone is set to
pulse
instead of
tone
. If touch tone is not activated, the system will not recognize * (star) commands. To fix this:

  1. On your phone, look for a switch that allows you to set your phone to
    pulse
    or
    tone
    . The switch is typically located on the side of the phone, or sometimes on the bottom

  2. Switch to
    tone

  3. Try using Per Call Blocking on another telephone in the home

Some Per Call Blocking limitations:

When the following calls are placed, your name and number may be displayed or given out for billing purposes:

  • Collect call

  • 800, 900 or 310 call (310 calls are treated like an 800 call)

  • Cellular phone call

Your name and number may also be given out if you:

  • Leave a message on TELUS voicemail

  • Call a person served by a local service provider that does not adhere to privacy regulations

  • Make a long distance call through an alternate long distance provider that does not adhere to privacy regulations

Display of your name and number is more likely to occur if the call is to a number outside of Alberta or B.C.

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