My TELUS Bill Analyzer FAQ

Bill Analyzer stores detail for current month plus the prior 11 months and summary data for current month plus the prior 17 months.

Billing data is available within 5 days of the bill cycle date. When scheduling a statement or report, you should select a date a minimum of 5 days after your billing cycle to ensure that the data is available. If the data is not yet available, you can program to receive a notification advising this and select for the report to be automatically sent at the earliest possible date.

Yes, the PDF of the Print Bill is available for most accounts. Select  next to that account to download your print bill. Learn how to 

Download your monthly bill or statement

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PDFs of the Bill are available for most billing systems. If you cannot download the Bill PDF copy, you can also use the  to serve as a legal copy of your monthly bill for accounting and payment purposes.

The PDF of the bill is only available for some accounts types. For the best results, we recommend that you download the Bill Analyzer Online Statement either in summary or detail form, as this is available for 100% of accounts in Bill Analyzer.

The change may take up to a week to process and depending on when requested, it should be completed before the next billing cycle.

There are two types of selections that can be made:

Bill Analyzer will reconcile to the print bill. You may notice however that some tax adjustments, adjustments, balances transferred in and out, and payments will occur within ‘current charges’ in Bill Analyzer as opposed to ‘previous charges’. We will continue to investigate enhancements to presentation but please be assured that the data is accurate and reconciles – it just presents differently.

Within our wireless source data, the TELUS systems suppress taxes in detailed reporting where the charge is less than $2.00 and the tax detail table rounds slightly differently than the tax summary detail. This may result in tax charges with rounding errors in Bill Analyzer. We will continue to investigate enhancements regarding this reconciliation but please be assured that the Statement Summary and Total Balance Due are correct.

Yes. you make bank account or credit card payments directly from within Bill Analyzer. All Bill Analyzer customers will have access to make online payments against any or all of their linked accounts.

Learn how to 

Make a payment with My TELUS Bill Analyzer

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Once a payment is submitted online, it will be posted back into the billing system by the end of the next day (i.e. a payment placed on Monday will be in our system by end of day Tuesday). Your bank may take up to 5 days to process your payment, remit the funds to TELUS and notify us if it has been rejected.

If your payment is rejected by your bank, you’ll receive an email notification that you’ll need to remit another payment and that you may incur late payment charges in the meantime.

Payments may reject if:

Overpayment on an account will result in a credit, which will be applied against future billing.

If you are set up for Pre-authorized Payments or if you make a payment through another method (i.e. cheque, ETF), it will show in Bill Analyzer.

From , hover your mouse on the end of the line that displays the desired account. You will see three side by side dots. Click on the dots and select  to view all payments for that account.

Alternatively, also from Statements, you can click on the  and then select  from the drop down menu.

Online Payments are the fastest way for you to send your payments to us, and have the payment applied to your account immediately. Bank account details do not expire, do not require the same maintenance as credit cards, and can be stored indefinitely against your user profile. This ensures the payment method is reusable across all of your accounts - even if you have hundreds of accounts - enter it once, use it for all accounts.

Bill Analyzer will automatically send you a payment confirmation email when you schedule a payment (whether the payment is for today's date or future dated). This confirms that the payment is scheduled, for what amount and which date. You will only receive a subsequent notification if the payment is rejected by your bank.