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My TELUS Bill Analyzer FAQ
Find answers to frequently asked questions related to Bill Analyzer
How much billing history will be available?
How soon after my bill cycle will my statement be available online?
Is the PDF of the print bill available in Bill Analyzer?
Why isn’t there a PDF of the print bill for some Statements?
How can I be sure to get a PDF version of my bill?
When I set my account to paperless billing, is the change immediate?
What is the difference between a monthly statement report and a monthly data report?
Why are some charges or adjustments for wireline services shown in «previous charges» in Bill Analyzer, while they are shown in «current charges» on the PDF bill?
Why don’t my wireless taxes reconcile perfectly within the bill?
Can payments be made within Bill Analyzer?
Are payments processed in real time?
What happens if my payment is rejected?
What if I overpay?
Can I see my Pre-Authorized Payments (PAP) or other payments online?
What are the advantages of paying via online payment with Bill Analyzer?
What notifications will I receive after submitting an online payment?
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