The terms in this section, called the “service terms”, apply to a group of services or a specific service within a group.
Product | Usage* |
Business Internet ADSL/ VDSL Premium | 70 Gb |
Business Internet ADSL/ VDSL Premium | 100 Gb |
Service | Measure | Standard | Threshold | Total Outage = Credit Amount |
Business Internet ADSL/ VDSL Managed | Service Availability | 100% 8x5 local time, M to F, excluding. holidays | 99.7% | ≤ 0h 43 mins = 0% of fixed monthly charge > 0h 43 mins = 20% of fixed monthly charge > 15hrs 6 mins = 40% of fixed monthly charge > 29hrs 30 mins = 60% of fixed monthly charge > 43hrs 54 mins = 80% of fixed monthly charge |
Business Internet ADSL/ VDSL Premium | Service Availability | 100% 7 days/week x 24 hours/day | 99.7% | ≤ 2h 10 mins = 0% of fixed monthly charge > 2h 10 mins = 20% of fixed monthly charge > 16hrs 36 mins = 40% of fixed monthly charge > 31hrs 0 mins = 60% of fixed monthly charge > 45hrs 24 mins = 80% of fixed monthly charge |
Business Internet Bundles Service bandwidth options: | 95th percentile usage availability | Maximum bursting rate |
Business Internet 1.5 Mbps Dedicated | No | |
Business Internet 3.0 Mbps – Bonded T1 or Fibre | Only with Fibre | 10.0 Mbps |
Business Internet 4.5 Mbps – Bonded T1 or Fibre | Only with Fibre | 10.0 Mbps |
Business Internet 6.0 Mbps – Bonded T1 or Fibre | Only with Fibre | 10.0 Mbps |
Business Internet 10 Mbps – Bonded T1 or Fibre | Only with Fibre | 100.0 Mbps |
Business Internet 12 Mbps – Bonded T1 only | No | |
Business Internet 20 Mbps – Fibre | Yes | 100.0 Mbps |
Business Internet 30 Mbps – Fibre | Yes | 100.0 Mbps |
Business Internet 40 Mbps – Fibre | Yes | 100.0 Mbps |
Business Internet 50 Mbps – Fibre | Yes | 100.0 Mbps |
Business Internet 60 Mbps – Fibre | Yes | 100.0 Mbps |
Business Internet 70 Mbps – Fibre | Yes | 100.0 Mbps |
Business Internet 80 Mbps – Fibre | Yes | 1000.0 Mbps |
Business Internet 90 Mbps – Fibre | Yes | 1000.0 Mbps |
Business Internet 100 Mbps – Fibre | Yes | 1000.0 Mbps |
Business Internet 200 Mbps – Fibre | Yes | 1000.0 Mbps |
Business Internet 300 Mbps – Fibre | Yes | 1000.0 Mbps |
Business Internet 400 Mbps – Fibre | Yes | 1000.0 Mbps |
Business Internet 500 Mbps – Fibre | Yes | 1000.0 Mbps |
Business Internet 600 Mbps – Fibre | Yes | 1000.0 Mbps |
Business Internet 700 Mbps – Fibre | Yes | 1000.0 Mbps |
Business Internet 800 Mbps – Fibre | Yes | 10 Gbps |
Business Internet 900 Mbps – Fibre | Yes | 10 Gbps |
Business Internet 1 Gbps – Fibre | Yes | 10 Gbps |
Business Internet 2 Gbps – Fibre | Yes | 10 Gbps |
Business Internet 3 Gbps – Fibre | Yes | 10 Gbps |
Business Internet 4 Gbps – Fibre | Yes | 10 Gbps |
Business Internet 5 Gbps – Fibre | Yes | 10 Gbps |
Business Internet 6 Gbps – Fibre | Yes | 10 Gbps |
Business Internet 7 Gbps – Fibre | Yes | 10 Gbps |
Business Internet 8 Gbps – Fibre | No | |
Business Internet 9 Gbps – Fibre | No | |
Business Internet 10 Gbps – Fibre | No |
Service | Measure | Standard | Threshold | Total Outage = Credit Amount |
BI Bundles | Service Availability | 100% 7 days x 24 hours | 99.9% | ≤ 0h 43 mins = 0% of fixed monthly charge > 0h 43 mins = 20% of fixed monthly charge > 15hrs 6 mins = 40% of fixed monthly charge > 29hrs 30 mins = 60% of fixed monthly charge > 43hrs 54 mins = 80% of fixed monthly charge |