Sometimes if you are close enough to the US border and the signal from neighboring US networks is stronger than the TELUS network, your device could automatically connect to a US network as if you are roaming. If this happens, any usage may accidentally be billed as roaming. In addition, you will likely receive a Welcome SMS notification that makes it seem like you are in the US.
Here are some tips to avoid accidental roaming charges when close to the US border:
Turn data roaming off in your mobile device’s settings
Turning data roaming off in your mobile device’s settings when close to the US border will help avoid accidental data roaming charges.
To disable data roaming on your device, follow the appropriate device-specific instructions:
Select
Cellular Data Options
Toggle
Data Roaming
to
OFF
Select
Network and Internet
Select the
Settings gear icon
Scroll down to
Mobile Data
and toggle to
OFF
Scroll down to
Roaming
and toggle to
OFF
Note:
These instructions may not apply to all Android devices. You can typically find roaming settings within your device’s
Network/Internet/Connections
settings.
Manually select TELUS as your mobile network operator
Your device is set to automatically connect to the TELUS network while in Canada. If you are constantly connecting to a US network while still in Canada, you can manually select the TELUS network in your device’s mobile network settings to help avoid this.
Select
TELUS
from the list that appears
Select
Network and Internet
Scroll down to
Automatically select Network
and ensure it is toggled
OFF
Select
Automatically select Network
Select
TELUS
from the list that appears
Note
: If you opt for a manual selection of the TELUS network, remember that you will need to switch back to the automatic network selection setting to ensure your service will work if you ever decide to roam in the US or internationally.