Avoid roaming charges with your TELUS Business phone

If you leave Canada while data roaming is switched on in your mobile device’s settings, then roaming charges will most likely apply. This is because .

If you prefer to avoid roaming charges altogether, you can switch data roaming in your mobile device’s settings , refrain from making or answering calls and sending any outgoing texts. 

Receiving incoming texts should not result in any roaming charges, as long as data roaming is turned to avoid using mobile data for any pictures or videos that they may contain (does NOT include instant messaging).

To disable data roaming on your device, follow the appropriate device-specific instructions:

These instructions may not apply to all Android devices. You can typically find roaming settings within your device’s settings.

You can find more tips on how to avoid accidental roaming charges by visiting

Understanding how you will be charged for roaming

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Sometimes if you are close enough to the US border and the signal from neighboring US networks is stronger than the TELUS network, your device could automatically connect to a US network as if you are roaming. If this happens, any usage may accidentally be billed as roaming. In addition, you will likely receive a Welcome SMS notification that makes it seem like you are in the US.

Here are some tips to avoid accidental roaming charges when close to the US border:

Turning data roaming off in your mobile device’s settings when close to the US border will help avoid accidental data roaming charges.

To disable data roaming on your device, follow the appropriate device-specific instructions:

These instructions may not apply to all Android devices. You can typically find roaming settings within your device’s settings.

 

Your device is set to automatically connect to the TELUS network while in Canada. If you are constantly connecting to a US network while still in Canada, you can manually select the TELUS network in your device’s mobile network settings to help avoid this.

: If you opt for a manual selection of the TELUS network, remember that you will need to switch back to the automatic network selection setting to ensure your service will work if you ever decide to roam in the US or internationally.