Frequently asked questions (FAQ) about Conference on Demand — For TELUS Business customers

How do I request an audio conference account or make changes to my existing account?

What features and touch tone options are available with TELUS Audio Conferencing, and how do I use them?

What can I do if there is noise, music or an echo in my conference call?

• Ask conference participants who are not speaking to press *6 to mute their line. To un-mute, they simply press *6 again. This is especially useful for participants on cell phones or other noisy lines that may be disruptive to the meeting.

• If you are using a speakerphone, ensure it is in a quiet location. If you are using a projector during your phone conference, ensure the speakerphone is kept as far away from the projector as possible to limit fan noise. Mute the speakerphone when you are not speaking.

• If you are the host, you can mute all participants by using Lecture Mode. Only your line will remain enabled. This is useful for audio meetings or presentations where you don’t want any interruptions. Press *9 to enable Lecture Mode. Pressing *9 again will re-enable all participants’ lines.

• Press *0 to speak to a TELUS conference representative while you’re on your conference call. The representative will most likely be able to diagnose the problem causing noise and take corrective action to ensure a successful audio conference.

How can I tell who is in my audio conference meeting?

Can I use the three-way calling feature on my phone to link additional callers to the audio conference?

What is the proper process to report a problem with TELUS Audio Conferencing?

• It is important that the proper reporting procedure be followed to ensure prompt resolution:

• Press *0 while on your teleconference to report the issue to a conference representative. In most cases, the agent can solve the problem while the call is in progress.

• Be sure to have the following information ready:

  • conference dial-in phone number or conference reference number

  • participant / moderator PIN code

  • description of the issue

• If your phone conference has ended, call 1-877-944-MEET (6338)

• TELUS conference representatives are available 24/7/365.

Does TELUS provide Audio Conferencing with French prompts?

Who can I call to inquire about contract rates for TELUS Audio Conferencing and/or other TELUS conferencing solutions?

I have some general questions about Audio Conferencing, how it works and the features available. Who should I call?

How can I view my conference call usage details and charges?