You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.

Frequently asked questions (FAQ) about Conference on Demand — For TELUS Business customers

Find answers to common questions about TELUS Conference on demand services.

How do I request an audio conference account or make changes to my existing account?

Contact a TELUS conference representative via: teleconferencing@telus.com or 1-877-944-MEET (6338). Agents are available 24/7/365.

What features and touch tone options are available with TELUS Audio Conferencing, and how do I use them?

Please view the 
Audio Conferencing User Guide
 to see the complete list of touch-tone commands, features and options.

What can I do if there is noise, music or an echo in my conference call?

Noise in the conference call can come from a variety of sources. Cell phones and speakerphones are common culprits. Here are some strategies to solve noise issues:

    How can I tell who is in my audio conference meeting?

    If you are the host, you can obtain an automated roll call anytime during the meeting by pressing *#2.

    This is not recommended. Linking callers via three-way calling to an audio conference is likely to cause significant adverse sound quality issues. All participants should dial directly into the phone conference.

    What is the proper process to report a problem with TELUS Audio Conferencing?

      Does TELUS provide Audio Conferencing with French prompts?

      Yes. TELUS Audio Conferencing has a bilingual option that enables customers to conduct conference calls in French or English. To set up an account in French or to modify your existing account to enable this option, please contact the TELUS Collaboration Team: teleconferencing@telus.com or 1-877-944-MEET (6338).

      Who can I call to inquire about contract rates for TELUS Audio Conferencing and/or other TELUS conferencing solutions?

      For contract rates and additional product information and assistance please contact: CSASRsales@telus.com.

      I have some general questions about Audio Conferencing, how it works and the features available. Who should I call?

      Please call 1-877-944-MEET (6338) or send an email to Teleconferencing@telus.com. Our conference representatives are always available 24/7/365 to answer your questions and provide assistance.

      How can I view my conference call usage details and charges?

      TELUS provides all customers with access to our market-leading online usage and reporting interface: 
      TELUS Active Reporting
      . Through this secure online web interface you can view all of your audio conference usage details and charges. Drill-down reporting capabilities enable you to find the information you need, when you need it.

      If you are already a TELUS Audio Conferencing client and would like access to TELUS Active Reporting, please speak to a conference representative: 1-877-944-MEET (6338) / Teleconferencing@telus.com.

      Did this article solve your problem?

      Yes
      No

      Related articles

      This Privacy Statement describes how TELUS collects, uses, and discloses your personal information when you use the TELUS Business Connect Mobile App.

      Learn about accessibility at TELUS