Additional TELUS Secure Business fees

Learn about the additional charges that may be applicable on TELUS Secure Business, including false alarm fees, alarm permit fees and grounding fees

As a TELUS Secure Business customer you may be subject to the following fees: 

False alarm fees

If an emergency service provider is dispatched in response to a false alarm, you may incur false alarm charges. Please refer to your local municipality’s bylaws for the latest information regarding false alarm fees and note that it is your responsibility to pay these charges, whether they are charged by your municipality or incurred through your TELUS bill.  

Furthermore, if you experience 5 or more false alarms in any 1 calendar month period, TELUS may require that a technician visit your premises to diagnose the issue. Standard fees apply. 

If a technician visit is not scheduled within 30 days or the issue is unable to be resolved, TELUS may suspend your account until the issue is resolved.

Alarm permit fees

In select Saskatchewan municipalities, TELUS is responsible for registering for alarm permits on customers’ behalf. If you reside in one of these municipalities you may incur alarm permit fees on your TELUS bill. 

Please refer to your local municipality’s bylaws for the latest information regarding alarm permits and note that it is your responsibility to pay permit application/renewal charges, whether they are charged by your municipality or incurred through your TELUS bill.  