Add and manage streaming services with My TELUS

Learn how to add Stream+ and activate your streaming services using your My TELUS account.

To manage or activate your services, you'll need a My TELUS
 account. If you don’t have an account, register for one now
.

How to add Stream+ online

Log in to
My TELUS
Select the
Plans & Devices
tab
On the
Plans & Devices
page, select
Manage add-ons & services
On the
Optional add-ons & services
page, select the
Services
tab
Select
Stream+
- You can confirm Stream+ is selected if the
  checkbox is marked
Select the
Continue to review
button
Review the details, then select
Confirm changes
On the confirmation page, select
Get started
to start activating or linking Stream+ to enjoy the full benefits of this bundle

Note
: If you have an existing account for any of the streaming services, you will be able to link the account(s) after you activate the service in My TELUS.

How to add Stream+ with the My TELUS app

Log in to the
My TELUS app
Select the
Plans & Devices
tab
On the
Plans & Devices
screen, select
Manage add-ons & services
On the
Optional add-ons & services
screen, select
Stream+
On the
Video Streaming
screen, select
Stream+
- You can confirm Stream+ is selected if the
  checkbox is marked
Select
Review & confirm
to view the details
When ready, select
Confirm changes
On the confirmation stage, select
Activate Stream+
to activate your streaming services to enjoy the full benefits of this bundle

Note
: If you have an existing account for any of the streaming services, you will be able to link the account(s) after you activate the service from My TELUS.

How to activate Netflix Premium and discovery+

Note
: Stream+ services can only be activated on My TELUS web at this time.

Log in to
My TELUS
Select the
Plans & Devices
tab
On the
Plans & Devices
page, select the
Services
tab to see your new Stream+ service
Select
Activate
for
Netflix
or
discovery+
You will be taken to the streaming service’s landing page to activate or link your account
Follow the account setup instructions
Repeat

steps 4-6
to activate the other streaming service (if needed)
Once completed, select
Start streaming
and enjoy the benefits of Stream+
- It may take up to 24 hours for the
  Activate
  button on the
  Services
  tab to change to
  Start streaming

Note
: If you have a Netflix or discovery+ account, you can link your subscription during the account setup.

How to activate Apple TV+

Log in to
My TELUS
Select the
Plans & Devices
tab
On the
Plans & Devices
page, select the
Services
tab to see your new Stream+ service
Select the
Activate
button for Apple TV+
Review and select
I agree
to the consent to share your phone number with Apple message to begin activating or linking your account
- Note
  : The phone number you consent to share with Apple must be associated with your Stream+ subscription
Follow the account setup instructions
Once completed, select
Start streaming
and enjoy the benefits of Stream+
- Note
  : It may take up to 24 hours for the
  Activate
  button on the
  Services
  tab to change to
  Start streaming

How to cancel Stream+

Here are a few things to know before cancelling:

Cancellation will take effect right away and you’ll lose access to your accounts through Stream+
You’ll no longer save over 20% per month on these streaming services compared to subscribing to them individually
You’ll see a partial charge on your bill from the start of your billing cycle to the day you cancelled

You can cancel Stream+ in My TELUS from either the Services
 tab OR the Optional add-ons 
page:

From the Services tab

Log in to
My TELUS
Select the
Plans & Devices
tab
From the the
Plans & Devices
page, select the
Services
tab
Scroll to your Stream+ bundle and select
Cancel Stream+
A prompt will appear to confirm your cancellation. Select
Cancel Stream+
to continue
Review the summary details, then select
Confirm changes

From the Optional add-ons page

Log in to
My TELUS
Select the
Plans & Devices
tab
On the
Plans & Devices
page, select
Manage add-ons & services
From the
Your add-ons
tab, deselect
Stream+
- You can confirm Stream+ is deselected if the
  checkbox is empty
On the
Optional add-ons & services
page, select the
Services
tab
Select
Continue

to review
Review the details, then select
Confirm changes