Activate / Add a line to your Business Mobility Account

: This service is available in self-serve for Mobility Business accounts with 14 lines and under.

If you have a device that you want to activate with a new number but do not have a brand new SIM Card on hand, choose this option. Please note that SIM cards cannot be reused once activated for another phone number. Follow the steps below:

To avoid issues, please use the same shipping address as the billing address associated with the credit card being used to pay

You will receive an order confirmation as well as a shipment confirmation via email.

If you need to order a new device (smartwatch, tablet or smartphone) and contract term as well as a new phone number, choose this option. Follow these steps:

To avoid issues, please use the same shipping address as the billing address associated with the credit card being used to pay.

You will receive an order confirmation as well as a shipment confirmation via email.

If you already have a SIM card and phone, choose this option.

Before you begin your activation, you will need:

If you are not an existing customer, please have ready:

When you're ready to activate,

contact us

Activation through self-serve is not available to reduce the risk of fraud and identity theft. We have implemented additional security questions because at TELUS, we strive to keep our customers' personal and account information secure.

If you are experiencing issues with any of these steps, one of our helpful

agents can help

guide you through these self-serve steps.

Activation may not be available through self-serve for your account to reduce the risk of fraud and identity theft. We have implemented additional security questions because at TELUS, we strive to keep our customers' personal and account information secure.