Where do I find the required network information for Static IP Subnet?
At the time of order, your Static IP Subnet information (Gateway IP, Subnet Mask, Usable IPs and applicable DNS) is sent to the email on file. Please check your inbox or spam folder.
Will I need to have a technical contact on site for the static installation?
Yes. It is highly recommended to have someone with the technical expertise to configure your end device(s).
Where do I obtain service or technical support after my Internet and static IP installation?
For after-installation support, please contact
1-800-361-3311
and our technical support team will assist you.
What is RDNS/PTR and how do I add it to my Static IP Subnet address?
RDNS stands for Reverse Domain Name System. It enables B2B businesses to reverse look up the company name from the static IP address. Reverse DNS can be set up for your Static IP Subnet IP addresses in 2-5 business days. To add RDNS to your Static IP Subnet, contact the Business Services Technical Support team at
1-800-361-3311
and provide the IP address, domain name and host information.