3 steps to fix your picture and video message issues for TELUS Business customers

Easy steps to fix most of your iOS or Android picture & video message issues

If you’re having issues sending or receiving message, check out these 3 easy steps.

Step 1: Restart your device

Most messaging issues can be fixed by simply restarting your phone. Similar to restarting a computer, a restart helps clear minor glitches often resolving various issues. So simply turning your phone off and on again may solve many issues. Also, if your device has a removable battery, remove the battery and put it back in before turning your phone on again.

Step 2: Make sure you have data service enabled and your device “data is turned ON”

  • Ensure you have network coverage

  • Ensure you have data services enabled, Picture & video messaging will
    NOT
    work over regular Wi-Fi

  • Ensure your device data is turned ON. To turn on device data:

On iPhone:

  1. Go to
    Settings

  2. Go to
    Cellular

  3. Turn on
    Cellular Data

On Android:

  1. Go to
    Settings

  2. Go to
    Network & Internet

  3. Go to
    Mobile network

  4. Turn on
    Mobile data

Note
: If text messages work, but picture and video messages are failing, verify that your data is working by opening a web page.

Step 3: Check your device settings

Picture & video messaging may not work if you bring your own Android device to the TELUS network. Check the below settings to make sure your device can send and receive picture & video messages.

Note
: The location of these setting may vary depending on which version of Android you are using. Generally
Access Point Names
(APN) settings are under
Settings >
Connections
(or
Network & Internet
) >
Mobile Network
>
Advanced.
After you go to “
Access Point Names
”, Press
ADD
to add new APN.

  • Scroll to, and select,
    Name
    . Enter
    TELUS SP

  • Scroll to, and select,
    APN
    . Enter
    sp.telus.com
    and press
    OK

  • Leave
    Proxy
    Blank

  • Leave
    Port
    Blank

  • Leave
    Username
    Blank

  • Leave
    Password
    Blank

  • Leave
    Server
    Blank

  • Scroll to, and select
    MMSC
    . Type in "
    http://aliasredirect.net/proxy/mmsc
    " and press
    OK
    .

  • Scroll to, and select,
    MMS Proxy
    . Enter
    mmscproxy.mobility.ca
    and press
    OK

  • Scroll to, and select,
    MMS Port
    . Enter
    8799
    and press
    OK

  • Scroll to, and select,
    MCC
    . Enter
    302
    and press
    OK
    (This value should be by default.)

  • Scroll to, and select,
    MNC
    . Enter
    220
    and press
    OK
    (This value should be by default.)

  • Scroll to, and select,
    Authentication type
    . Enter none

  • Scroll to, and select,
    APN type
    . Enter default and press
    OK

  • Leave other fields not changed

  • Press
    More
    and select
    Save

  • Select
    Access point TELUS SP

Note
: Send keyword MMS to short code 8900, you will receive a text message with the key MMSC setting info. You can simply copy and paste the MMSC info following the above instructions.

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