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Toll-Free Voice and Fax Calls

Make it easy for customers to call or send a fax to you for free, from anywhere in Canada and the U.S., with TELUS Toll-Free Service. If you’re a TELUS Business Long Distance customer, you receive a toll-free number at no additional charge. There are no setup fees, and no special equipment or separate lines required.

Key features

  • Direct calls based on schedules or calling locations.

  • View information about your incoming toll-free calls.

  • Play customized messages when lines are busy or if calls come in after hours.

Features and Benefits

Savings for customers

A toll-free number makes it easier and more affordable for your customers to reach you.

Customer support

Enhance product and technical support by giving your customers direct access to assistance with a toll-free number.

Courtesy Response

Answers calls for you at scheduled times or when lines are busy or unanswered.

Record prompts and manage emergencies

Use a set of pre-recorded prompts to guide callers. During an emergency or pre-planned event, the Emergency Routing feature ensures no calls are missed.

Identify callers

View the phone number of the person calling. Also, identify the specific toll-free number the caller dialled — useful when multiple toll-free numbers are routed to the same number.

New market expansion

Reach new markets and better serve remote customers with a toll-free number.


TELUS toll-free call management reports keep you informed and help you improve customer service.

Help callers before you answer

Play a message that provides callers with information they need before you answer their calls.

Route calls

Schedule-based routing directs calls to another location based on any combination of time of day, day of the week or day of the year. Area code routing directs calls to different locations based on the caller’s area code.

Request sales callback

Have a question or ready to order? We aim to respond within two business days.

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Talk to a Sales Expert for Toll-Free Voice and Fax Calls


8 a.m. - 11 p.m. EST, Monday - Friday

8 a.m. - 8 p.m. EST, Saturday - Sunday

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