An update from business teams at TELUS - COVID-19

This page will be updated regularly with new information as it becomes available.


March 30, 2020

TELUS Updates

How do I find out if a store is open?

March 19, 2020

As part of our efforts to safeguard the health and safety of our team members and customers, we have made the decision to temporarily close all of our TELUS corporate stores and kiosks located in malls across the country.

Keeping customers connected is critical. At remaining stores, customers can get repairs and loaner devices; swap SIM cards; buy chargers and other key accessories; swap Internet and TV modems; and activate new services for critical circumstances.

During this time we encourage you to shop online where our teams will continue to work diligently to fulfill your order.

Flexible payment options

March 19, 2020

We’re supporting small business customers facing financial challenges because of COVID-19 by providing them with flexible payment options. We don’t want anyone to worry about not being able to pay their bill on time if they have been financially affected by the crisis.

All other TELUS Business customers should contact a TELUS representative to discuss their specific situation.

Roaming and travel charges waived

March 17, 2020

Travel can be challenging during these difficult times. To make things easier we waived all Easy Roam, travel passes and pay-per use roaming charges from March 13 to April 30, 2020 for TELUS Small Business Mobility customers.

A letter to our valued business customers

March 13, 2020

As the situation around the COVID-19 continues to evolve, and the World Health Organization has declared the outbreak a pandemic, we are reaching out to let you know that TELUS has been closely monitoring the situation, and to share details about how our team is responding and continuing to support your business.


April 3, 2020

Health Corner

Health and wellness tips

As Canadians adjust to the evolving impact COVID-19 is having on our lives, TELUS continues to respond and provide new resources to support your health and business. 

Hear from Dr. Diane McIntosh; our Chief Neuroscience Officer as she discusses the essential role of sleep in maintaining physical and mental health.

Managing your mental health

Our new TELUS Health podcast features practical tips and advice on managing your health, hosted by veteran broadcaster Tamara Taggart.


March 16, 2020

Staying Informed

Staying informed

We are monitoring the COVID-19 pandemic situation closely to provide the latest news, support and guidance, and we’ll adjust our approach and practices to reflect evolving realities. We will continue to include CBC News Network in our Optik Essentials pack helping you stay connected to the latest news and information.

We strongly encourage our team members and our customers to stay up to date on the situation by referring to expert sources. The situation can change rapidly, so check back often:

World Health Organization

Centres for Disease Control and Prevention

Public Health Agency of Canada

Stay safer by cleaning your devices

Disinfecting your smartphone, laptop, tablet and remotes can also help slow the spread of COVID-19.

Stay safer by cleaning your devices

Disinfecting your smartphone, laptop, tablet and remotes can also help slow the spread of COVID-19.