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Pay bills, check data, change or renew plans, activate travel coverage, track orders – and much more.
Search our support articles for help with specific topics. Learn how to understand your bill, change your rate plan, transfer a phone number, choose travel coverage — and so much more.
Please note, transactions such as PIN resets, payment updates, SIM Swaps and data top-ups can only be done via My TELUS and will no longer be supported by phone or chat.
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Learn how to pay your bill, check your data, manage your services and find answers to common questions all online.
Report an outage or check for any existing outages impacting your business.
Check the status of your TELUS orders using My TELUS. If you don’t have a My TELUS account yet, you can check the status of your mobility orders using the order tracking page.
If you’ve already contacted TELUS and your issue remains unresolved, expedite your request here.