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TELUS Assist
Need help making the right decisions for your business? Use our virtual assistant for instant answers to your business sales and support questions, easy access to self-serve options and to chat with a live agent.
My TELUS is the best way to manage your account.
Pay your bill, check your data, change your plan and much more.
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Business Support
Browse our support articles for your TELUS devices, services, account and more with our online help centre.
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Book a sales call
Request a callback to speak with a business sales expert and get your questions answered typically within one business day.
Support Requests
Save yourself the wait time by conveniently sending and managing trackable Support Requests with My TELUS.
As of May 15 transactions such as PIN resets, payment updates, SIM Swaps and data top ups can only be done via My TELUS and will no longer be supported by phone or chat.
Self-serve options
Pay your bill, change your plan, check your data, manage your services and more with the convenience of My TELUS self-serve tasks.
Mobility order status
View and check the status of your Business Mobility orders with My TELUS.
Business order status
View and check the status of your other business service orders with My TELUS (excludes mobility).
Support Requests
Save yourself the wait time by conveniently sending and managing trackable Support Requests with My TELUS.
Check the status of your Business Mobility order using your confirmation or order number.
For non-urgent assistance, submit a support inquiry to get in touch with our business support experts within 1-2 business days.
TELUS Business Service Status
Check the network status of your TELUS Business services or report an outage in your area.
Business Connect status
See the real-time status of our Business Connect service.
Connect with the TELUS Business community to get answers to specific questions and advanced issues from other TELUS Business customers.
Our goal is to make sure we answer your questions and concerns as quickly as possible. If you haven't heard back from us, please request a call or email at one of these options or by dialing 611 on your TELUS cell phone.
Our goal is also to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with TELUS, learn more about other options.