TELUS Internet Backup: Keep your small business online when it matters most

Other · Apr 7, 2026

Overview

Traditional fibre installs follow a scheduled process, but with TELUS Internet Backup we’ve introduced a new way to deliver internet that keeps our customers connected immediately without waiting.
TELUS Internet Backup provides immediate cellular connectivity while you wait for fibre optic installation, and automatic failover protection once your PureFibre is live.
Now available for small and medium-sized businesses in Alberta and British Columbia.

Your internet connection is your competitive advantage that directly impacts how fast you serve customers and how efficiently you execute operations. When it works reliably, your business can move at full speed. When it fails, everything stops.

Most Canadian SMBs operate with a single point of failure. They rely on one connection from one provider, which means an outage can stop operations, disconnect customers and eliminate revenue.

The installation gap for fibre internet.

When new businesses set up shop across Alberta and B.C., they can't wait for fibre installation. During that gap, your team needs internet access immediately to set up operations, serve customers and establish your online presence. With our device, you get TELUS internet access via our cellular network right away, so you can launch at full speed while your fibre installation is being scheduled.

Network redundancy: Your backup when an outage strikes.

Network redundancy means having a backup internet connection ready to take over instantly if your primary connection fails. When an outage happens, revenue and customer relationships can be damaged and competitors can gain ground. Network redundancy isn't a luxury, but the difference between businesses that stay competitive and businesses that get disrupted by outages their competitors never experience.

How TELUS Internet Backup works.

TELUS Internet Backup

solves these key pains with a single wireless backup device that operates in two seamless phases.

Phase one: Immediate connectivity before fibre optic installation. The moment you order

TELUS PureFibre Internet,

the backup device ships directly to your location if you choose internet backup add on. You unbox it, plug it in, connect your devices and shortly after your business is online via the TELUS cellular network. No technician visit or IT setup and no waiting weeks for installation to complete. Your team experiences better connectivity immediately and your customers experience faster service right away. Enable your business operations to start running from day one.

Phase two: Automatic backup protection once fibre is live. Once your TELUS PureFibre connection is installed and activated, the device automatically transitions to backup mode. It continuously monitors your primary fibre connection 24/7. If any disruption is detected, automatic wireless failover activates seamlessly to help keep all your devices online and your business keeps running. When your primary connection is restored, traffic automatically switches back. You operate with confidence knowing that internet outages won't stop your operations.

Why choose TELUS Internet Backup?

At TELUS Business, we understand SMB success and have built our internet backup solution specifically to support your business continuity. We're the first to solve both the pre-fibre gap and long-term network redundancy with seamless integration into your TELUS PureFibre Internet. Create a competitive advantage that translates to better customer service, more reliable operations and stronger business performance.

Ready to eliminate your installation wait?

TELUS Internet Backup

is now available for SMBs in Alberta and British Columbia.

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