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Mobility

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    Getting started

    • How to change your rate plan
    • Change your mobile phone number
    • Transfer your phone number to a new device or account
    • TELUS IP Relay Service
    • TELUS Relay Service

    Learning

    • How to use VoLTE
    • Conference calls on your mobile device
    • Call forwarding on your mobile device
    • Favourite numbers on your mobile device
    • Wi-Fi Calling for Apple and Android devices

    Troubleshooting

    • Troubleshoot: Can't make or receive phone calls

    Getting started

    • Photo and video messaging
    • Useful iMessage information
    • Tips on Identifying Spam
    • Report a spam message
    • Message pricing

    Learning

    • Determine the number of text messages sent and received
    • Send and receive text messages internationally
    • Android Next-Gen Messaging explained
    • Political campaign-related text messages

    Troubleshooting

    • 3 steps to fix your text message issues
    • 3 steps to fix your picture & video message issues
    • iMessage de-registration
    • Fix your iMessage problems

    Interesting articles

    • Sending text messages to landlines no longer supported
    • Delete unwanted iMessages

    Getting started

    • Set-up and tips for travelling with your mobile device

    Learning

    • Understanding how you will be charged while travelling
    • Make a call or send a text when travelling
    • Easy Roam: Frequently asked questions
    • Canada-US Plan: Frequently asked questions
    • Understanding roaming charges on your bill

    Troubleshooting

    • Troubleshoot mobile phone problems when travelling

    Getting started

    • Set up mobile voicemail
    • Record and manage voicemail greetings on mobile devices
    • Retrieve your mobile voicemail messages
    • Select your mobile voicemail language
    • Instant Voicemail

    Learning

    • Receive voicemails as text messages or emails
    • Visual voicemail for iPhone
    • Visual voicemail for Android

    Troubleshooting

    • How to reset or change a business voicemail password

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    The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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    The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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