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Troubleshooting for TELUS Business customers: Boost Wi-Fi issues

A step-by-step guide to troubleshooting common TELUS Boost Wi-Fi issues to ensure a smooth and reliable internet connection.

No open ports left?

Back view of a TELUS Business Boost Wi-Fi router showing full network ports
1) Full LAN ports

If you're installing your TELUS Boost Wi-Fi system and have no available LAN ports to plug your first booster into your modem, you will have to unplug one of the occupied LAN ports.

Note
: If you are an Optik TV customer, keep your set top box (STB) plugged into your modem to maintain your TV service.

    I don’t see the blue light during install

    What colour light do you see?

    View explanations of Wi-Fi booster light colours and troubleshooting below.

    A Boost Wi-Fi device indicating no power. Check if the power cable is properly connected to both the booster and the power outlet.

    A Wi-Fi signal booster with solid red light, which indicates that it is not connected to network

    A Boost Wi-Fi showing solid purple light, which means it is starting up and requires no action

    A TELUS Boost Wi-Fi device for Business flashing purple light, which means it is undergoing a software update

    A Wi-Fi range extender with solid blue light, which means it has a good Wi-Fi or Ethernet connection

    A TELUS Wi-Fi signal booster with flashing blue light, which means it is connecting to your home network

    A TELUS Boost Wi-Fi device flashing blue light slowly, which indicates it is in the Wi-Fi Protected Setup (WPS) mode

    A Wi-Fi signal booster with amber light, which means it is working but has a poor signal

    My Boost Wi-Fi is not working

    If your boost does not appear to be working try the following steps.

      Note
      : factory resetting your booster will revert your network name and admin password to what is on the back of the boosters.

      If the above does not resolve your issue
      contact us
       for further assistance.

      Slow network speeds

      If you are experiencing speed issues with your TELUS Wi-Fi signal booster, try these troubleshooting techniques:

        Still experiencing slow speed when using your TELUS Boost Wi-Fi?

        If you are still experiencing slow speeds, it may be because your modem’s Wi-Fi network is still running in the background and causing interference with your Boost Wi-Fi network.

        This background Wi-Fi network creates congestion on your TELUS Boost Wi-Fi network. The congestion can be reduced by turning off the Wi-Fi that is being emitted from the modem.

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